My daughter and I were visiting Paris on a 2 day layover on our way back to Canada from Egypt. I’ve visited Paris many times, but this was my daughter’s first visit and she was super excited. After visiting the Eiffel Tower we had planned to eat dinner at Girafe. It was not yet open and we were famished, so we decided to just tuck into a cafe near the roundabout. Le Wilson was the place we chose. I have always taught my children (who are now adults) to have respect for everyone regardless of their station in life. I have also taught my children that despite the fact that they have grown up privileged, being pretentious is an ugly trait. We were dressed very casual today since we had been walking all over Paris taking in the sights. Our server treated us very poorly from the minute we walked in until the minute we left. I ordered a salad, and my daughter ordered a charcuterie board and the steak. My salad was lovely but the charcuterie board looked like someone threw a bunch of meat, pickles and olives on a plate with a very very small single slice of cheese. The presentation was pathetic even by cafe standards. As for my daughter’s steak, we watched as everyone at surrounding tables were served their dinners even though we had arrived much earlier than any of them. Further when we first placed our order, I told the gentlemen serving us that we would like still water and a Coke Zero for each of us. He showed up with only one Coke Zero, which was no big deal, he obviously hadn’t heard me, however when I asked for one, he rolled his eyes and scolded me stating that he had asked me if I wanted two. Obviously I also didn’t hear him correctly but found it offensive that he felt the need to scold his patron; I certainly didn’t treat him with such disrespect when he had not heard me. When the table behind us received their dinner and we had still not been served the steak, we sent the steak back and decided to leave. The table behind us had changed patrons and we still had not yet been served. We also watched as our server treated others very well but did not extend us the same courtesy. We asked to wrap up our salad and charcuterie bits to go, as we decided we’d prefer to eat the food outside in the park rather than endure further disdain. I left cash payment on the table which included a tip, however it wasn’t deserved. The only reason I left one at all was because my daughter was feeling upset by the treatment and my goal was to leave asap without waiting for change. As we left, I still said “bon soiree” to our server who just looked back at me with contempt and said nothing back. When we arrived at the park, the back that our appetizers were in was soaked with leaking salad dressing. There were no forks or napkins. We ended up tossing the food and walked over to the Shangri-La hotel. Because of our casual dress and the poor treatment we received at le Wilson, my daughter was literally afraid to go into the Shangri-La. I insisted we go. The reception greeted us with open arms and treated us with a warm welcome without judgment over our casual attire. We then went into Le Bar Botaniste where we ordered drinks and food and we were treated the way all patrons should be treated at any establishment - like a respected guest. The undesirable treatment we received at le Wilson almost ruined my daughter’s first visit to Paris. But thanks to the wonderful staff at the Shangri-La hotel, all was restored. As for the bald gentleman who served us…don’t judge a book by its cover my friend, you lost out on a very generous tip that I reserve for all wait staff. In my younger pre-career and pre law firm ownership days I was a server and single mom. I always make a point to tip my servers very generously because I recall what a difficult job it was. And the less than 10% tip I left on the table today was only because I couldn’t be bothered to wait around for change. My daughter is worth more than that....
Read moreOkay so this restaurant was recommended to me by a friend who frequently goes there whenever he can. After my visit I wish he didn't mention this place in the first place.
The issues I had with this place was primarily do to the first waiter we had. He was rude and did not have any people skills what's so ever. Sitting at the table was another couple, my girlfriend and I. Not being big eaters my gf and I wanted to share our plates and we knew if we ordered separately we would not make a past the appetizers. We get full super easily. As we proceeded to order, we were told that it was "impossible" for my gf and I to share a plate. The waiter went on and on about how we can't share our food. Strange rule but whatever we moved on. We got separate meals and continued our night. My friend order two separate appetizers, and they got the order wrong for one of the two. We brought it to the attention of the staff, to which a different waiter apologized took the appetizer back and said he will return with the correct order. However our original waiter took the plate from his coworker send it back on to our table and continue to scroll and tell my friend that we were wrong. That they did not mix up the order. At this point we were getting frustrated at the service we were receiving, but trying to get past it we just chose to refrain on asking the staff for anything else. Once we were I asked if we wanted dessert. I asked if my girlfriend and I could possibly ordered one creme brulee and shared between the both of us but they can go ahead and charge us for two, since we knew we were not going to be able to finish to creme brulee separately. I figured this would be fair compromise as the restaurant would get their money for two plates while we wouldn't be wasting food at end up throwing it away. unfortunately the waiter came at us and told us that it was not possible and they would not do that that we must order two separate plates even though I specifically told him I was not going to be able to eat the second plate as we were full. They did not care. I guess this is stablished meant like wasting food.
Anyways so my girlfriend and I ordered our two deserts and so did our friends. We ended up asking for three creme brulee and one ice cream. What we got back was one creme brulee? one flan? And two ice creams? everyone at the table was so confused on how they could some how mix up our orders when only one of us ordered something different. At this point we don't even bother to let the staff know and we shared one creme brulee between 3 people did not touch the flan and one of the two ice creams. The staff seemed insulted that we did not finish our meals but how could we when they don't even bring you what...
Read moreWas not going to share my experience but felt I should to give fellow tourists that have worked hard and saved for months for a trip to Paris about my experience at Wilson restaurant paris. There were 7 in our party we crossed over after our trip on the river seine and the Eifel tower we were greeted nicely enough by the young waitress and seated got the menu and I asked was there garlic bread he laughed at me and said well.of course you are in Paris now and walked away never asked did I want to order it or anything so I called another waiter asked the same question he said no we don't. I simply said ok fair enough then a basket of rolls was placed on the table. I then asked for butter and the waiter rudely shoved it on the table I felt like an inconvenience to him. We attempted to call several staff members to ask questions about the food and they simply ignored us it was so bad we were going to leave before ordering our food but we had drinks and the kids were tired so we just over looked their ignorance for their sake. The waiter an older man took our order he came across quite rude and not one bit interested in us we ordered and food came out unfortunately food was very bland I got carbonara which honestly I have cooked better at home. My friend got snails that appeared like they were cooked from frozen and her fish main course was over cooked. As the waitress was walking around the restaurant she continued to cough and did not cover her mouth once. She coughed as another waiter handed her 2 salads to take to customers outside and more or less coughed on them. She then proceeded to cough over the remaining baskets of bread rolls beside the till that we had just eaten a basket of then another waiter tried to give us one of the baskets of bread she had just coughed over I handed them straight back in horror. Overall they were not very welcoming and came across quite ride and aggitated. when I complained about the carbonara nothing was said no apology nothing Both my friend and myself work as waitresses in a restaurant in Ireland and we were utterly shocked at there behaviour and attitudes we would never treat our customers in this manner I would definitely not recommend this restaurant to any tourist. Food is basic bland and very over priced We knew in Paris to expect to pay a bit more and that was not an issue but to pay the price for the rubbish we were served and the ignorance of staff and management was an issue and very off putting . Unfortunately when we return to Paris this restaurant will never be on our list. 15% service charge may be the reason they don't feel the need to treat customers better they are guaranteed a tip either...
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