Canopy by Hilton Paris Eiffel Tower — Hotel in Paris

1-Star Budget Hotel Experience, 5-Star Hotel Pricing, Special Gifts Incl. 1-Star Staff Attitude, Rude Sending off, Unexpected Late Check Out Fees & Threats of More Charges

Airport Luggage Trolleys in the Lobby Under the Self-claimed “Luxury Hotel of 2022” Banner is The Most Memorable Image

1: A Hilton new silver member (couple) wanted to try more of the Hilton, paid over 700 euros for a two nights double room. Checked in at 8pm and were allocated to a double room, but we found a “extra child bed” in the room. When asked to remove the bed, the hotel staff did not clean the floor After and it was full of dusts and extremely dirty and this was not cleaned during the two days stay despite three separate room cleaning.

2: This self branded “luxury 4-star” hotel is mostly self service with things like using airport style trolleys for taking four pieces luggages to the room ourselves with zero help, as the hotel has no concierge services. Basic things like water is self-refill with a small bottle from hotel reception, and normal hotel services stops at around 10pm, and regular things like toilet rolls and tissues were not being replenished during daily room cleaning, which was very unexpected for a Hilton 4-star hotel.

3: This is my first Hilton Honors experience and this experience feels similar to Marriott Bonvoy’s Moxy brand which is a more budget and youth focused chain, but Moxy doesn’t brand itself as “the best luxury hotel”, and Moxy is half the price.

4: The roof top bar was closed during the entire stay, however it was open for some sort of “private party” disco/nightclub party to maybe staff or third parties, and were not open to any hotel guests.

5: Confusing Late check out fee: the late check out policy was not explained clearly until when we were leaving the hotel to catch our flight. As we had a meeting for final day at 11:00 am, we asked front desk lady, who kindly agreed to extend the checkout, we came back a bit later just after 1pm due to Paris bad traffic jams and informed the front desk we will be checking out shortly and when we checked out just after 2pm. We were struggling to use the airport style self-help trolleys carrying four pieces of luggage from room to downstairs. Instead of offering help with the luggage during check out suddenly another very unfriendly & unhelpful front desk male staff who have a stone-cold attitude became confrontational and said because we are only silver, we could not check out after 1pm, and he is going to charge an 50 euros late checkout fee despite other staff already allowed late check out. When asked if he would check with management or customer services he said he doesn’t mind us contacting but will charge us first regardless, while threatening to charge a whole day rate due to our late check out.

Because we were catching a flight so we did not have time to question this “surprise farewell gift”, but this is the first time this happened to us for any hotel loyalty program, this never happened with Marriot Bonvoy, IHG, Hyatt Hotels we stayed with before, as normally these charges are stated clearly and informed well in advance and not ad hoc And this stone faced male staff (forgot to note down his name) definitely ruined all the little goodwill other hotel staff worked hard to build with us during the stay.

6: To summarise, apart from the hotel has a slightly bigger room and outside street have a clear view of the tower, your are paying for a budget hotel holiday inn style (maybe worse) experience, despite the hotel proudly displaying “best luxury hotel in 2022” badge at front desk which must be a funny joke.

7: With this first horrible Hilton experience, the 2-day experiment definitely damaged our confidence in Hilton program. We stayed in Hoxton hotel Paris before Hilton Trocadero, and Hoxton was cheaper, better location, and much much better services with more helpful staff. There are many hotels nearby with similar priced with better services, so next time we probably will go back to Marriot, IHG, Hyatt and Hoxton hotels as they have better...

Over Promises, Under Delivers. NY 2021 in Paris was a memorable vacation, and this hotel was certainly the anchor of a great trip. Barely 8 months old when I visited, it had a fresh look and feel; a most welcome initiative from Hilton. I also liked I could (but didn't) buy the modern artworks on the lobby walls. They were masterfully painted by a local artist. The staff was without fault, and they went out of their ways to dry clean my clothes on a Holiday! Unfortunately, the room was tight. The dresser couldn't even accommodate a standard 19" carry-on! By far, the most frustrating part was ... the toilet. They designed it to be by itself, in a narrow space, with no dimming lights, and with a door closer! This means, if you wake up in the middle of the night, the toilet door will close FIRMLY behind you. You can then, either be blinded by a bright light with your eyes barely open, or do your business in total darkness while half asleep. Either way, it was a horrible experience. And then, you have a few little annoyances. To mention some: (a) The breakfast bar was full of pastries. That's a lot of sweets and carbohydrates, but if you're used to starting your day with proteins, you'll find the selection disappointing. (b) Parking was just as tight as the room. I rented a full-size car, and as soon as the parking got 75% full (they only have about 20 spaces), I could barely navigate the underground garage. Overall, I found those flaws to be unacceptable. At that price point, it's only fair to expect to be well rested, and to be offered "un petit déjeuner" with healthier options, regardless of the superb location, and regardless of the colorful paint on the walls. As I was leaving, my final thought was: I would have had a more pleasant stay, if I had just slept at a Hampton Inn.

• UPDATE *

I appreciate your response, although I'm not sure you really understood my frustrations. So please allow me to clarify a few points:

(a) The issue with the toilet is not its separation from the shower room; it's in how it was designed. Yes, it's common, in France and elsewhere, to have toilets apart, but they either have dimming lights or night lights. Adding to the discomfort was the door closer, a very odd choice for a toilet door. Other locations have a regular door, which can be left open. The combination of no dimming lights/night lights with a door closer is quite simply a horrible design.

(b) The amount of sweets and pastries was excessive. It's important to offer guests a well balanced breakfast; yours wasn't.

(c) When you charge extra for parking, you have to make it convenient. Rental car companies have a minimum deduction ("la franchise") of 3 500 euros, so scratches can be expensive. I didn't mind paying extra for parking, but in exchange, I should have had either a reserved spot, or a parking space wide enough for a full-size car. What was irritating was to be charged about $50 per day for parking, and then to be told do deal with the tight space.

During my stay in Paris, I also spent a few days at the Waldorf Astoria in Versailles. I'm sorry to mention it, but they were head and shoulders above you. And that sums up my review: at your price point, you have to be near perfect. Else, Hampton Inn is a...

The location of this hotel is great if you're looking for iconic view of the Eiffel tower while on a quiet street. The hotel has been recently renovated making it a top competitor to plenty hotels in Paris, along with the impressively spacious rooms. This said, our family stay was a hit and miss, and there's some work to be done to make sure that there is consistency in service provided. Much like some of the other reviewers, we've noticed that some of the staff struggle to understand non-French speaking guest and seem to be uncomfortable in engaging with us in English. For instance, when we were having breakfast, we were handed menus at the front of the breakfast room in complete silence and shown to our table and then left to figure out what we order, from whom and what is the breakfast offering. We had to call back the server to please ask for clarification as the breakfast room is poorly signed so you can't really tell what products are where and everything seems to serve more aesthetics than efficiency of service. We were never given any children's' breakfast options, though these are advertised, so keep in mind that service in reality is a little bit different for families. When we finally were told that we can actually order some hot meal options, our order came in wrong since the same waiter who really seemed to struggle with English did not understand "eggs well done". Some staff seem fully competent and professional, but a proportion do leave an impression that they are either there for training or that they need more support in practicing their communication skills. Traveling to Paris is always a challenge for a family, since so few hotels offer family rooms to stay - making Canopy a rare exception. That said, while the room was clearly booked for four people, we had glasses for two - it is so easy to make sure there's enough glasses in the room to match a family coming in. We were surprised to not have had robes or slippers available in the room, which is a little unusual for a Hilton. Additionally, while the website notes that there are special welcome packages or breakfast options for children, none were offered unfortunately. The accommodation is very clean and the hotel is a good option for families since these are so limited in Paris. But beware that the service is a hit and miss and that while some staff are obviously professional (Ester at front desk being an absolute experienced professional who emits Hilton values) some of the other staff seem to still need a lot of training and support until they are really up to task of working in a hotel that caters to international visitors of all (non-French) profiles and who are looking for...