Restaurant Le Dalí — Restaurant in Paris

Subject: Complaint Regarding My Recent Brunch Experience at Le Meurice Hotel

Dear Le Meurice Hotel Management,

I hope this message finds you, and I trust you are well. I am writing to express my profound disappointment with the service I experienced during a recent brunch visit to your esteemed establishment.

On 5 November 2023, my parents and I chose to have brunch at Le Meurice Hotel, and regrettably, the service we encountered was far from satisfactory. I believe it is essential to bring the following issues to your attention:

Inattentive Staff: Throughout our meal, it was disheartening to observe the waitstaff engaged in personal conversations rather than attending to the needs of the guests. We were left unattended for extended periods, which significantly impacted our overall experience.

Champagne Service: We opted for the champagne brunch package, and it was frustrating that our glasses were frequently empty. We had to repeatedly request refills, and on some occasions, the waitstaff seemed reluctant and even questioned whether we desired more champagne.

Unfulfilled Orders: I ordered mango juice three times during our meal, but it never arrived at our table. This not only inconvenienced us but also left us with a sense of frustration.

Unclean Table: The table we were seated at was not properly cleaned before we were served our cutlery and dishes. This lack of attention to cleanliness is not reflective of the high standards we expected from Le Meurice.

Coat Retrieval: When we were ready to leave and requested our coats, we waited for approximately 30 minutes in the lobby. After inquiring multiple times, we were directed to the coat room. However, upon arrival, no one was actively searching for our coats or bags, and there was a lack of communication regarding their whereabouts.

This experience was profoundly disappointing, especially considering the renowned reputation of Le Meurice Hotel. As a long-standing patron of your establishment, this level of service does not align with our previous experiences.

I kindly request that you investigate these issues thoroughly and take appropriate measures to prevent such occurrences in the future. We believe in the potential of Le Meurice Hotel to provide exceptional dining experiences, and we hope this feedback will contribute to the improvement of your services.

Thank you for your attention to this matter, and I look forward to hearing from you soon to discuss how these issues will be...

So I have very mixed feelings about the breakfast at le meurice. People at the reception were exceptional, very friendly, polite and professional. But our waiter was not professional at all, literally like he was just a random person passing by and couldn’t understand what exactly is his job. We were 5 and all ordered a different type of breakfast. Mine was - Continental breakfast, which basically consist of only pastries and a fruit salad (the tiniest) Yes, extremely overpriced for this, but it’s ok, as you are having a breakfast at such a beautiful and special location. The waiter approached us with a tray of different pastries. I took 2 croissants. Other girls took each 2 croissants and pain au chocolat.

When we received the bill they charged us double. We called our waiter and he said that we took too many croissants, so he decided to add it as a double breakfast. 😂 I said, I’m sorry how many croissants was I allowed to take when my breakfast is basically only pastries? He said - I don’t know one or two. I said, so I had 2! He said, I don’t even remember how many you took, but ok I’ll remove it from the bill. But the point that he didn’t even know how many croissants are included in a breakfast was so funny. Also, knowing this kind of concept - when they approach you with a tray - you can take as many as you need. Which we didn’t. But I hardly believe that it supposed to be only one croissant for the breakfast of this price.

My issue is not the money we had to pay, we knew that we are going to expensive place and expected to have a great food and great service. Received neither of them (also the croissants were quite dry and fruit salad was just a joke) Is this a fine dining? I would understand if he just said it was a mistake and apologized, but he tried to convince us that we don’t remember what we ordered.

I’m not giving it 1 star, because I noticed how other waiters were nice, as well as people at the reception, so I guess we were just unlucky and I’m sure on the other day we could have a better experience. I hope you can train your team and next time I can recommend this place to my friends...

Feedback on Afternoon Tea Experience

Today, we booked an afternoon tea for two at your establishment. I feel compelled to share my honest feedback regarding our experience, as it was quite disappointing and misleading compared to what was advertised.

On your website, you showcase three different kinds of artisan bread for the sandwiches. However, during our visit, we were served classic finger sandwiches, with no more than two slices of toast bread per person. This was not what we expected based on your description. Additionally, we ordered extra sandwiches, and without any prior notice, we were charged an additional €56. This lack of communication about the extra cost was very misleading. Staff should inform guests about such charges beforehand.

Furthermore, the quality of the cakes was extremely poor. The two slices we received were overly sweet and lacked any real quality. While some other items were fine, the overall experience was marred by these issues.

I believe it is not right to mislead your guests in this manner. I hope you take this feedback seriously and make the necessary improvements to ensure a better experience for future guests.

Not cleaning plates, no designated place for used tea bags, and low service attention.

Thank you for your attention to this matter.

Advertisement featuring three different types of artisan bread. The other image shows unfresh finger sandwiches that been served in reality.

UPDATE:

I am deeply disappointed with my recent experience at your hotel. On top of everything, receiving an automated response only adds to my frustration. Well done, Hotel Meurice. You have shown that you truly do not care about your guests and find it acceptable to...