Lived in Toulouse since 2015, I have known this café for a long time. It was always welcoming, warm and of course, of safe quality. But I was really disappointed for everything that happened this afternoon (12/29/2023) with my friends and me. We came around 2 p.m. We were three people. We ordered 4 products:

• 2 pastries
• 1 tea
• 1 coffee. We paid separately:
• The first person paid for tea and a pastry.
• In turn, I told them that I was going to pay for the coffee, and the third person will pay the rest. The server looked at me "weird", and asked me to repeat. So, I repeated slowly and paid for my coffee in cash.
• There, just the remaining pastry remains. But the last person of the three of us was left with the entire bill! We request a refund. The server responded to us slightly aggressively saying that the word "the rest" didn't mean what we thought (?!). His colleague intervened and reimbursed us. However, the refund amount was wrong. We therefore requested a refund again. The two staff looked at us again and they made the refund with certain "attitudes". And I would like to point out that during our entire conversation, we received no apology from Flower's Café!