Flower's Café — Restaurant in Toulouse

Lived in Toulouse since 2015, I have known this café for a long time. It was always welcoming, warm and of course, of safe quality. But I was really disappointed for everything that happened this afternoon (12/29/2023) with my friends and me. We came around 2 p.m. We were three people. We ordered 4 products: 2 pastries 1 tea 1 coffee. We paid separately: The first person paid for tea and a pastry. In turn, I told them that I was going to pay for the coffee, and the third person will pay the rest. The server looked at me "weird", and asked me to repeat. So, I repeated slowly and paid for my coffee in cash. There, just the remaining pastry remains. But the last person of the three of us was left with the entire bill! We request a refund. The server responded to us slightly aggressively saying that the word "the rest" didn't mean what we thought (?!). His colleague intervened and reimbursed us. However, the refund amount was wrong. We therefore requested a refund again. The two staff looked at us again and they made the refund with certain "attitudes". And I would like to point out that during our entire conversation, we received no apology from...

Actually the cakes we ordered were very good. However 1 star goes to this cafe, since I couldn't give it 0 stars. Here's why. Ordering food, bringing the food, were normal, as usual. We tried to speak the local language rather than speaking English, well, because we were in France and that's the courtesy. Everything seemed normal until one staff member who served us said out loud "Ching Chang Chong" twice in a humming manner, passing behind us and soon going down the stairs(we were on the 1st floor. There was no context at all for the staff member to say that and we were the only Asians in that building. Funny, that if we had made noise or sort of public nuisance whatsoever, then we would have been able to accept the situation more generously, but no. We were just enjoying the atmosphere and our time, hardly saying anything. What, just some Asian people sitting in your cafe ordering two cakes and two cups of coffee to enjoy their time and if that made the staff say such a thing out loud suddenly? Would you be able to understand how we felt? Thank you for the rubbish memory Flower's...

Usually I don't give bad feedback bc everyone should make their own experiences but this time I would like to share... I ordered 4€ Tea and a muffin and when I finished the impolite manager asked me to leave bc she now only wants to serve customers who order breakfast. I had to pack and to stand in the rain at 5 degrees. This really ruined my morning plans and I want to make clear that the cafe wasn't full, my table wasn't reserved nor nothing + we are talking about a Café - not a chic restaurant. I ordered totally adequate things and was forced to leave. And there is definitely a more friendly way to tell a paying customer to leave because you hope for bigger money. A really bad experience especially when on vacation. No recommendation for this one and the tea and muffin weren't good in a way that would give the manager's behavior any sense.. As I can see there is comparable feedback concerning the manager's behavior...