Frittenwerk Aachen — Restaurant in Aachen

They've placed profits above customer friendliness, imposing digital ordering panels and there wasn't anyone looking to take orders from customers. The panel printed a ticket but there was no indication as to the order number. Apparently they make up a name and put that on the ticket, but unless you know...

No apparent way to pay with cash. (Based on the complete lack of interest of the staff in customers (other than to call out the made up names for orders which have been placed).

If you're wheelchair bound give the place a miss; the eating area which is wheelchair accessible no longer has a member of staff taking orders, so you'd need to get the attention of a member of staff on the "middle" floor then go outside, possibly with your food, to get around to the lower area to eat indoors. Oh, and there isn't a wheelchair accessible toilet.

Finally, you remember those digital ordering panels? Didn't see a member of staff clean the panels at all during the visit. They should be sanitised between each customer. Apparently the health and well-being of their customers isn't a priority.

Given the poor appreciation for customer's health and the poor customer service I cannot in all honesty see how they deserve more...

A small selection of frie-based meals, and not exactly cheap, but still reasonably priced. The portions are fairly big (I never left hungry, if I managed to eat the whole plate) and the ingredients are delicious. The half dozen options do cover a wide range, though. They've got fries with mild guacamole, sour cream and diced tomatoes, Quebec style pulled pork and poutine all the way to a spicy option with chili and cheese. Sweet potato fries as well as a vegan option are also part of the menu. On the liquid side of things are a nice selection of beers and non alcoholic beverages to round things off.

You can either get your fries to go or eat them there, outside on nicely solid wooden benches and tables or upstairs in the glass cube. Cool designed restrooms are present in the basement.

I can absolutely recommend the Frittenwerk! Maybe not as a regular place to get your lunch, but definitely if you want to eat your fries...

If you’re into comfort food, this is the spot. The poutine here is absolutely delicious — perfectly crispy fries, rich gravy, and that gooey cheese that just hits the spot. 😋 They also have different topping options, so you can mix it up depending on your mood. Whether you’re going for something classic or more loaded, everything is full of flavor and super satisfying.

The vibe is cozy and casual, perfect for hanging out with friends or grabbing a quick bite. Service is friendly, and the portions are great for sharing (or not, if you’re really hungry!).

Totally recommend it if you’re craving fries done right — it’s definitely a guilty pleasure worth...