26 Shibuya — Restaurant in Berlin

It was our first experience in this restaurant and we are a little bit disappointed. But not about the food! Only because of the service. When we were reading the menu (for the first time) we decided to take “set for two” and two starters and tea, but for two cups. We were thinking it will be sushi set, as was said at the headline of the submenu🧐 So we thought we were get two starters and set of the sushi. Everything was okay when we get our starters. I get my tea, but it was just pocket in one cup. So waitress came to us and ask if we want to order one more tea, and we said yes! After 10 minutes we didn’t get the tea, and reminded about it. Still nothing. After I finished mu tea I decided to go straight to the barmen and order right there. And only after that we got our tea. Food. It’s already an hour we are sitting and got our second dish :) (Photo 2). When we get our third dish (Photo 3) we were thinking it was all. After we finished this my partner just came to the waitress and ask about the bill, her answer was “no, you need to wait, thinks no the end”. It was already two hours we were there :) we were pretty shocked, cause we weren’t expect any other food. We were full😅 So we finally asked the only one waitress, who was there, what’s going on and why we get so much food, and she tell us that we order 26 DISHES, and not sushi set. And as a addition she said we need read more carefully what we ordered. Wait a minute. Why you can’t said us at the very beginning to not order the starters😱 For real! So at this point we we finally understand what’s going on and asked to cancel all other dishes that coming. The answer was - it’s not possible due to the chef already began to cook the dishes. We said alright we just taking it to go. More 15 minutes of the waiting. And we are free to. The food, one...

ORIGINAL REVIEW (31.12.2022)

Made reservation in time. Got canceled without any reason. Did another reservation got accepted even verbally confirmed via chat. Arrived at the place. The person in charge was loud and unfriendly due to being overwhelmed in the almost empty restaurant. Not recommended. Better wishes and nerves to you for next year!

UPDATE (21.01.2025):

My original review from December 31, 2022 reflects my personal experience: Confirmed reservation, unjustified cancellation, reconfirmation after follow-up, and unprofessional behavior on-site.

Since posting my review, the restaurant has accused me of violating personal rights, defamation, and slander – accusations that include claims of criminal offenses. This over a factual, evidence-supported review with screenshots. Google has repeatedly reviewed my feedback and confirmed its legitimacy.

It raises the question why so much effort is being spent on legal actions against a single review rather than engaging in dialogue, improving the service, and learning from mistakes. This approach leaves an unprofessional impression on me.

KEYWORDS: Personal rights, defamation, lack of dialogue, canceled reservation,...

We visited this place ca. one week ago as a group of five. We were in high spirits, just wanting to celebrate a friend’s farewell, but this experience turned into an absolute nightmare. I was the only one in our group who doesn’t eat fish, so I took the time to clarify with the waitress that I needed a vegan sushi option. But when my order arrived, it was covered in fish. I politely explained the issue, and she assured me that the order would be canceled. She then handed me a vegan menu, so I ordered again, thinking the problem was solved.

Thirty minutes went by, and still nothing. When I finally asked if my food was coming, she informed me—without a shred of apology—that I’d need to pay for the fish sushi I hadn’t touched and that I would not be served my meal after all. This level of service was absolutely disgraceful. We entered this place with high hopes, and it’s visually a nice restaurant with promising food. But the appalling service has ruined any chance of us ever returning. It’s incredible how one staff member’s attitude can completely destroy a customer’s experience and drive them...