We live 2 minutes from this wine shop so we really hoped it could become our local friendly winery, unfortunately as explained by many other reviewers before the quality of service is terrible, extremely rude especially the two women working in the front (which I assume are managing the place). Two examples: We visited to buy a bottle of wine to take home, we asked for help and a guy came - after showing us two bottles he disappeared to do something else (?), so we continued to browse on our own and picked a bottle without noticing it had the price on it, when taking it to the cashier the woman scoffed and shouted at us for taking the “show bottle” and not the ones below for sale, we apologized, but if we were properly helped we would have certainly not made such mistake. We thought our first bad experience happened just by chance and so we wanted to give it another try. On a week night (not very busy) we visited to get a quick glass of wine sitting down inside, the woman asked our vaccination card and ID, we showed it to her but she refused to accept our vaccination card because we had it saved on the phone (showing QR code, name and dose 3/3) and not on the app. We explained that our vaccination card is from another EU country and therefore we do not have the same app as here in Germany, we asked her to scan the QR code and she says that they dont have the machine to scan it (???) and told us that she could only accept it if it was printed, we explained that the printed version and the phone is the same thing as it is just a document and not signed in original by anyone. We were forced to leave as impossible to explain.
Wine selection by the glass is also underwhelming: 2-3 whites, 2-3 red and 1-2 bubbly; very commercial and not researched at all. The small food that accompanies the wine is also bad (all packaged food, chips, pates served in their container with no effort to present them nicely on a plate and cold bread).
Better look somewhere else as there are many good niche wine shop around Kollwitzplatz area and leave this to people impressed by a nice...
Read moreWe have visited the place, ordered two glasses of wine to sit outside. Stuff was very unfriendly and service very very bad. No one ever came outside to ask us if we would need something, for each additional glass you had to go back inside and order… there were two ladies there who were definitely busy with something else and service was taking very long. Wine selection by glass is not so good… only 2 rose types.. 2 whites… Suddenly rain started, no one came to help or welcome us inside… We won’t go back there again… very disappointed...
Read moreWaren heute zum Tag des offenen Weines da, also 3 Weine zum Probieren für 5€. Schon beim Kommen sagte man uns, dass die Tische nur für „echte Gäste“ (sic) seien. Sei’s drum. Nachdem wir uns drinnen Gläser geholt haben, hat uns der doch recht freundliche Herr einen Platz zugewiesen. Weine waren absolut in Ordnung, wobei das „Probieren“ hier doch sehr wörtlich genommen wird angesichts der paar Tropfen im Glas. Das war woanders deutlich serviceorientierter. Unmöglich ist aber die überhebliche Dame, die wahrscheinlich die Chefin ist. Einer anderen Probier-Gruppe wollte sie zunächst gar kein Wasser verkaufen (!), da sie ja keine echten Gäste seien, wie wir es verstanden haben. Bemühungen uns irgendetwas näherzubringen, zu verkaufen oder uns gar zum Wiederkommen zu bewegen? Fehlanzeige. Dieser (Trauben-)Saftladen kann anscheinend sehr gut von den SUV-fahrenden neureichen Latte Macchiato-Muttis und den an The Walking Dead erinnernden Hutträgern leben. Oder um es weniger zugespitzt zu formulieren: Dit is Prenzlberg. Ick geh jetzt nach‘m Willy und kipp ne Pilsette...
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