HELO Restaurant — Restaurant in Hamburg

Below average food, must improve service. Overpriced for what offers now.

I am Brazilian and I wanted to take 5 coworkers to try nice food in a good environment, that was not what happened. I’ve been at Helo other three times and i believe this is the last.

Service: mixed. The first waitress to get the order and drinks seemed completely unmotivated and make zero effort to create a good environment. My friends asked if all Brazilians are like this. Other waitress were pretty nice.

Food: appetizers were definitely soaked in old oil. Half of them smell and tasted like that. I was craving for nice coxinhas but not this time. Me and a colleague ordered the classic feijoda, it was advertised as the mama feijoda and I thought “there’s no way to be bad”. Beans were cold, rice too oily. Someone ordered a vegan dish and it looked depressed.

Price: my part of the bill for 1 feijoada, 1 water, 1 non alcoholic drink, 1 pudding and 8 small bombons (0,90 each) cost me €46,00. I round up to 50,00 because of the nice work from other team members.

I hope this feedback help them to improve the service to...

HELO is a charming spot for Brazilian food in Hamburg, and the service is definitely one of its strongest points—the staff are genuinely friendly, attentive, and make you feel at home right away. It’s the kind of warm hospitality that leaves a lasting impression.

The food itself tasted good, offering authentic Brazilian flavors that were satisfying, even if not quite perfect. The main area for improvement is the presentation; unfortunately, there seems to be very little care or creativity in how the dishes are plated. It felt as if the food was simply cooked and quickly placed on the plate, which doesn’t do justice to the quality of the flavors.

Despite the lack of attention to plating, the overall experience was positive thanks to the great service and enjoyable food. If you’re after good Brazilian cuisine served in a relaxed, welcoming environment, HELO is definitely...

It was pretty good - not exactly what I had expected; but the entire picture more than made up for that. This place had been recommended to me by a colleague, because I had mentioned the rodizio style of restaurant. This is not a modern style rodizio - in fact, when you come in and are seated, you realize that it had been decorated on a tighter budget than one might have expected. However, all of that quickly fades away once the warmness and family-style hospitality takes over. It very positively surprised me to experience that level of friendliness and service - especially in Germany ;-) Oh!, the food is phenomenal! 😃 For these reasons, I plan to go back there again. P. S. Parking is extremely limited/difficult,...