Ristorante Ciao Ana — Restaurant in Hamburg

I will never understand why a restaurant will chose to spoil a reasonable meal at the end when they bring the bill. Moreover, I do not understand being dishonest in dealing with customers to gain just a few more Euro.

I went to Ciao Ana this evening. I was interested in the spaghetti with vongole, but I wanted to confirm that vongole was clams. I knew that it was in Italian, but I didn’t know if it was something else in German. He said “I don’t speak English”, which is fine, but he made no effort to find someone for me. At the time, I assumed there was no one. I was wrong. He walked away.

Seconds later, I wanted to order, but he was busy chatting, and I mean chatting (and laughing) with another table. I HATE being that customer who waves my hand, but I had no choice. I needed to eventually do so and got his attention. The other tables were laughing along with me at the absurdity of the situation.

I then ordered, pointing to the food and drink I wanted, the past and mineral water.

The food was fine, nothing special but not bad either. As for the water, I barely drank any, honestly, so I put the rest in my plastic bottle so I wouldn’t waste it. Finally, the bill came out. The bill was for a larger bottle than I had ordered. I complained. The waiter proceeded to give me every excuse he could think of as to why I should be charged for the larger water. For this conversation, he brought out a translator, lol:

1). “You drank it.” I pointed out that I had not and that I poured it into my bottle so as not to waste it. I offered to pour it back. 2) “We made a mistake.” “You should not expect a customer to pay for your mistake.” 3). “You should have told us you didn’t want the larger bottle.” “I didn’t know that it wasn’t the size I ordered. I didn’t check the label when you brought it.” 4). NOW, the truth comes out…”We only have the larger bottle, so that’s what we brought.” Then the smaller bottle should be removed from their menu rather than deceiving customers.

We fought for awhile, but they eventually told me to pour the water back (petty) and adjusted the bill.

The cost was only a few euro, but it also was for them. Actually, the cost to them was far less. In the end, they should simply be more honest in their dealings...

Where do i even start? Came here in the evening for pizza, which came quickly and was good. The downfall happened when I realized the knife was as dull as the blond waiter's personality. I politely asked her for a real sharp knife, instead of that cheap IKEA thing they had, and she kept insisting that it's a sharp knife. Not that 'we don't have others', but that 'it's sharp' when it's clearly struggling to cut a pizza the same way her brain is struggling to comprehend the concept of 'sharp knife'.

The pizza was decent, and the mural of Silvester Stallone really complemented the place, but I wouldn't recommend this place unless you're a smoking...

Wo fang ich an.. Einfach super. Wir waren übers Wochenende in Hamburg und da der Nachwuchs Pasta wollte, haben wir durchs rumschlendern im Portugiesen-Viertel euch gefunden. Nach einer kurzen Wartezeit von 3 Minuten haben wir auch schon ein Plätzchen für 5 Personen draussen bekommen. Ich möchte hier erwähnen, dass es Samstagabend war, wir nicht reserviert haben und das Restaurant komplett voll war. Also erstmal hingesetzt und etwas zu trinken bestellt. Das gesamte Personal war freundlich und schnell. Das Essen kam zügig, war heiss und sehr sehr lecker. Die Pizza war riesig und die Pasta-Portion (Spaghetti Napoli & Bolognese, Tagliatelle mit Rindfleisch und Pfifferlingen) auch sehr üppig. Es fing noch kurz an zu regnen, was für die Rollos aber kein Problem war, denn wir blieben trocken. Am Sonntag waren wieder in der Ecke unterwegs und dachten uns, da gehen wir nochmal hin. Es war nicht so viel Betrieb, wie am Tag zuvor, was sicher an der Uhrzeit lag. Und auch am zweiten Tag waren alle super freundlich, aufmerksam und sehr zügig unterwegs. Dieses Mal haben wir uns noch Vorspeisen (Pizzabrot, VORSICHT: riesig und mit Suchtfaktor und Bruschetta) gegönnt, welche super waren. Würde ich in Hamburg wohnen, ich wäre sicher einmal die Woche dort. Ein grosses Lob an das ganze Team, macht weiter so :)

PS: Fotos hab ich keine, war zu abgelenkt...