VAPIANO München Theatiner Straße

After spending an afternoon in the great city that is München at the end of a family holiday, before flying home the next day, we were ready for an easy, familiar and straightforward meal out before snapping back to reality (it helps with the metaphorical whiplash). We could've went to the Thai place beside this Vapianos and I wish we had: we did not have a good experience here. Vapianos is renowned for it's unique take on fast food and while it doesn't do it for everyone, a good pasta or pizza is usually guaranteed. Unfortunately the service and systems in place tainted the food experience so much that even the famous food was not enjoyable. First of all, the system was different to my native London Vapianos, or different to what i remember; you order at the till and THEN they bring the food out to you, rather than you ordering at the till and then they make it fresh in front of your eyes and then you take it to a table yourself. I now have to say that they don't do a unique take on 'fast food' but instead it's a unique take on 'food'. Maybe it was the fact that our party didn't order together, but our dishes all arrived at completely different times. Seven of us hungry pale humans sat on a table, eyeing up each dish that raced past us to the other tables, whilst some other staff were walking around aimlessly checking our table number in a standoffish manner. They have to think about a better system or strategy for this. One of our party finished his pizza well before anyone else's food arrived, and that's not because he's a growing lad; eventually my dish arrived but we still had two dishes to wait on. Thankfully, for us, necessity comes before politeness so we tucked in while our food was hot but no one enjoyed the experience here. My suggestion here is that they make a note of the table number for the customers so that any orders from a certain table can all go out together. This is a simple aspect of eating out that was completely overlooked. I hope it can be improved for others. Oh and I nearly forgot! The payment system sucks, it's completely unnecessary, there's nothing wrong with just paying at the till no? Instead, EVERYONE gets given a card and your order is put on this card and you use that card to pay on your way out when you leave!? So confusing and unnecessary. If it was a standard pay at the till, then maybe food would get delivered together and on time, especially if it's one person paying for multiple people, just a thought. You can see on the staff's faces that they don't enjoy all this extra hassle either. Later our party visited McDonald's, which tells you all you need to know really. Ich glaub Ich spinner.