Spatenhaus at the opera — Restaurant in Munich

If I am allowed to give a 0 star I will. I am writing to express my deep disappointment and dissatisfaction with the appalling experience I had at your establishment on 7/14 around 8pm. The level of service and the treatment I received from your staff was not only unprofessional but also completely unacceptable.

Upon arriving at your restaurant, I was excited to enjoy a pleasant dining experience. However, from the moment I stepped foot inside, it became evident that my presence was not valued by your staff. I was subjected to a series of distressing incidents that left me feeling disrespected and marginalized.

To begin with, I was left seated at my table for an unreasonably long time without any acknowledgement or service. Despite attempting to capture the attention of a server by raising my hand, I was met with disdain. Instead of addressing my concern in a courteous manner, another server yelled at me and rudely instructed me “you do not to do that” in front of other customers. This incident was not only embarrassing but also completely unnecessary.

Furthermore, it is with great regret that I must mention the racially charged behavior exhibited by your server. The condescending treatment I received suggests a clear case of racial discrimination, which has no place in any establishment, let alone a restaurant that claims to welcome all guests. It is disheartening to witness such behavior in this day and age.

As a customer, I believe it is my right to be treated with respect, regardless of my background or ethnicity. Unfortunately, my experience at your restaurant left me feeling humiliated and deeply saddened. I had hoped for a pleasant dining experience, but instead, I endured an evening of distress and disrespect.

亚裔不要去这家吃饭！

Reply to the owner’s response:

Respectfully, I must clarify that your response does not align with the facts of our experience at all. The restaurant wasn’t that busy at all. We waited for around 20 minutes and discreetly tried to get the attention of a server. Your portrayal of our actions as “waving at every waiter” is completely a lie and misleading. If you believe a guest should be left seated without any attention is acceptable, I wish your business a good luck.

Your arrogant response only reinforces our feelings about...

When you order a drink, make sure you specify what size of drink you will order and how many ounces, the menu says one thing and the wait staff will give you double of what’s advertised. And check your Bill before paying, making sure everything on the tab is all accounted for.

We ordered a food and 4 drinks last night 6.28.24, the food was Ok for a €34+ suckling pork, for the beverage; my husband ordered a beer, my Daughter’s an apple juice and small water and I ordered orange lemonade, which on the menu respectively has a fair prices. Now comes the tab, the Orange lemonade w/c was priced for €2.2 for a .2 ounces was doubled to €4.40 and the Apple juice from €3.90 to €7.80 and there was another charge for about €6 drink that we never ordered. The waitstaff took the bill from us to change it once we ask about it (I didn’t get to take a pic of it-not realizing what it was about, yet) for me, it is a different level of scam, because according to the waiter, we did not specify that we only need the small size and he brought us the big size, mind you the apple juice and the orange lemonade came on a glass, no way of telling exactly the size of the drink, so we could not say it’s not the size we ordered per the Menu. The price is not the issue but how we were tricked to pay for something that we know was a game they’ve been playing, we told him that next time to disclose the size of the drink before deciding for the customer of bringing something else.

Be careful and make sure you check...

Already booked a table for my birthday a week before for an upstairs room nearby the window, and the person who took care for my reservation said yes. Then on the day I came for my celebration, the other waiter took care of my table stated that I could bot have the table nearby the window because it was already reserved. I was okay with that. This waiter was friendly to me and my friends who came. Then I came to this friendly waiter and asked "can i take pictures here? Just shortly with my friends" and he said "yeah no worries". Then I took bunch of photos in the room with my friends because it is really beautiful. But then there was another waiter (man, above 50, bald). He was waiting for me to fix a table nearby the spot I was standing to take photos, then I talked to my friends, we should stop this for a moment and let him fix the table. After that I walked to a corner, then he came to me with a hotheaded reaction and his face was kind of like mad, he said to me "This is not a photo studio". It ruined my whole day and my birthday celebration. Then I talked to my friends about it and they were pretty upset. Then at the end, I talked to him about it, that if he wanted me to not takimg photos here, he should talk nicely instead of being rude. But he did not care about it and he said that I cannot take photos in this building. The food was great, the view is a plus, but this waiter (man, old, bald), this restaurant needs to take this into account, as he...