Elly Seidl chocolates — Local services in Munich

I can’t believe I was cheated by one of the employees in this branch!! The management must look into this! This used to be my favorite chocolate shop in Munich until this experience which happened yesterday! I told her I’m travelling out of Munich and need these five boxes which costed me over 200 euros in an hour to be kindly packed CUSTOM MADE!!!!!!! And not the READY MADE boxes displayed behind her back!! She said no problem! I came in an hour and took the bag!! To my surprise, I opened the mini box which I particularly ordered ONLY walnut nougat!! And I saw a ready made assortment pre packed with the alcohol free purple band!!!!! So she did not even bother packing my boxes as I kindly requested!!! And same went for my other boxes!! What a lazy girl! She was young and tanned skin with glasses! I don’t forgive this incident!! That was very deceitful!!! If she was gonna do this in the first place, then why keep me hanging around the marine plate until she supposedly finished my order!! What a deceitful two faced employee!! She should not be working there!!! I paid over 200 euros for not a special order as I intended! Lazy cheater! Thinking oh she is a tourist!! No dear, it’s obvious what you did!!!! Unfortunately you cannot even trust people...

Chose the items I wanted went to the till to pay and waited and waited and waited for more than 15 minutes while the staff were serving other customers who were coming in after me. One staff member came to the till to serve a German woman standing next to me. I told her I was waiting and she replied I will be back and still went to serve another person that came way after I did. I don't know if it was because I did not speak the language but I felt humiliated especially since my family was waiting outside so I left the shop...

Very unfriendly staff, it is not allowed 🚫 to do pictures or videos, no sign confirming it in the whole store. The staff is not polite. They ask to omit pictures, they are rude and you spend quite an amount of money and for a paper bag you have to pay 0.15 cents, on top a joke ! The quality of the chocolate is outstanding, but you can have the best quality in the world 🌎 if the staff is so unfriendly and arrogant you will find a new place to get quality chocolate 🍫 with a much more friendly service and where you feel...