I recently stayed here and was downgraded to a room that was extremely small in which I couldn't open my luggage anywhere and there was no room to move around. It was also immediately next to the hallway door all guests use to enter and exit, so I heard doors slamming and people talking all night resulting in no sleep. When I first entered the room, in addition to the misrepresented small size, the air conditioner wasn't working during an intense heatwave and the shower had a rancid smell as the room was not clean.|To make matters worse when I brought this to the attention of the front desk staff within minutes of checking in and requested another room, the responses included that they were fully booked (meanwhile I was one of the first to check in for the day, had booked months in advance, and multiple forms were behind them of guests they could have easily swapped with), I had already entered the room (how else would I have known of these issues?), they would cancel my reservation and I could go elsewhere, and I was accused of lying about the issues. Anthi at the front desk was especially unprofessional in all aspects. She raised her voice and caused a scene in front of other guests, argued incessantly about the concerns, disregarded the feedback to the point of full on ignoring me while I stood at the desk, came to my room at 11 PM and displayed such inappropriate and truly concerning behavior that I had to ask her to leave, to which she slammed the door. After having to ask multiple times to communicate with the manager, I was told he was on holiday so they couldn't get in touch or make any decisions. I was then given the general email address to file a complaint (the same one all staff has access to) to which I received a subpar response with yet more excuses, including lying about having offered me a different room which was never the case.|Zero stars. I highly advise not staying here as there are many options in the surrounding area. Even at the restaurant they reprimand guests when eating there for lunch or dinner.