We booked in this place for three nights, our room (room 10) with a little balcony overlooking the "hotel" restaurant roof that has visible air conditioning units and part of the water front where the hotel restaurnt is. Starting around 7 pm and continuing to the next morning, the room smelled like barbeque smoke house and smoked all night long, we almost suffocated and could not breath or sleep. We complained and asked that they change the room, we were asked to pay extra only to move to a smaller room 2 stories up also without elevator. the next morning we complained again, this time they asked us to pay 30 euros extra to move to a nextdoor two rooms away on the same level overlooking the same roof top where the air conditioning is. They advised that we dont open the windows if we want to stay in the same room which may help getting clean air to breath normally and sleep the night. The second day same problem again starting around the same time, we kept windows shot but with no help same barbeque smoke filling up the room not possible to sleep. A likely cause is that the air conditioning unit is sucking air from that roof with close proximity to the restaurant kitchen exaust unit. Ths place charges like other hotels around in ths area and even more. The water front restaurant obviously makes it very busy place for which hotel customers will suffer the poor air quality, the barbeque smoke exists even w/o opening windows. Basically the air conditioning system does not exist and somehow gets the air from the reataurant kitchen exaust system. This historic building needs to be inspected by the health department of the local city licencing division befor continuing to...
Read moreWe booked in this place for three nights, our room (room 10) with a little balcony overlooking the "hotel" restaurant roof that has visible air conditioning units and part of the water front where the hotel restaurnt is. Starting around 7 pm and continuing to the next morning, the room smelled like barbeque smoke house and smoked all night long, we almost suffocated and could not breath or sleep. We complained and asked that they change the room, we were asked to pay extra only to move to a smaller room 2 stories up also without elevator. the next morning we complained again, this time they asked us to pay 30 euros extra to move to a nextdoor two rooms away on the same level overlooking the same roof top where the air conditioning is. They advised that we dont open the windows if we want to stay in the same room which may help getting clean air to breath normally and sleep the night. The second day same problem again starting around the same time, we kept windows shot but with no help same barbeque smoke filling up the room not possible to sleep. A likely cause is that the air conditioning unit is sucking air from that roof with close proximity to the restaurant kitchen exaust unit. Ths place charges like other hotels around in ths area and even more. The water front restaurant obviously makes it very busy place for which hotel customers will suffer the poor air quality, the barbeque smoke exists even w/o opening windows. Basically the air conditioning system does not exist and somehow gets the air from the reataurant kitchen exaust system. This historic building needs to be inspected by the health department of the local city licencing division befor continuing to...
Read moreMy husband and I stayed here for three days as part of our honeymoon and we enjoyed every minute of our stay! The hotel is excellently located overlooking the harbor in easy walking distance to everywhere in the old town. Our room was spacious with a high ceiling. The bathroom was easily the nicest we had at any of the places we stayed in Chania - the shower was luxurious! We had one of the rooms with a balcony and the view over the harbor was beautiful. It's definitely worth spending a bit more for the balcony room, we spent lots of time out there basking in the sun or sipping a bit of wine after dinner. There is also a huge rooftop lounge with lots of chair and tables for admiring the view and enjoying the weather. The restaurant downstairs is also nice with lots of options.
The hotel staff very kindly provided us with a complimentary bottle of wine and flower petals in our room as a honeymoon present. We thought that was a lovely touch of hospitality and it was much appreciated! The cleaning staff was also the most efficient we'd ever encountered - we stepped out for all of half an hour and returned to a lovely clean room with fresh towels.
We really enjoyed our stay here and would highly recommend it to anyone...
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