KFC — Restaurant in Budapest

A dinner at this place turned our holiday in Budapest into a nightmare. It happened some time ago, my family and I placed an order at the self-service kiosk, we took the receipt of the order to the cashier, after giving the card to pay, the POS did not process the payment, and the employee said with extreme certainty "you don't have enough money on the card!", obviously it was impossible because we would never have gone on holiday with little money on the card, and because after that evening we continued to shop. The worst comes when another employee named Simon Nilla arrives, she starts yelling at us that we didn't have enough money on the card to pay, while we were calm because we just wanted to understand the problem. Simon Nilla starts making fun of us with the other colleagues in Hungarian, and they start laughing at us, she said the rudest things, making us feel stupid because we couldn't understand them. In the end our card worked perfectly, but as if that wasn't enough they also got the order wrong, but we were so frustrated that we just gave up. I hope that things like this never happen again, especially towards tourists who actually bring wealth to Hungary (but apparently these employees had...

Edit from one year ago - this was a 5 star place in my opinion. However, it has gone very downhill since then. The last two occasions I’ve been here the food quality was very subpar to the point where I didn’t want to eat it. The “strips” continue to get smaller every time and they should now be called nuggets or bites. I don’t know what else the kitchen is messing up exactly but there are a lack of spices in the food, and it’s drenched in grease to the point where it soaks the paper on the tray. I asked the staff what they can do about replacing the food but they were unwilling, saying that the size of the strips is out of their control. I won’t be back. It’s a shame because neighboring countries Austria and CZ are both much better in the quality of their food. This is the same reason KFC has always been behind other chicken...

I have ordered some delivery i was super happy cause the arrived in no time max 30minutes. However, when i received i was disgusted, i ordered a quorrito and honestly i could not eat, it was dry and hard like pre-heated from previous day. The cheese was hard but warm(again most likely from the pre heat). The chicken had its weirs color like grey or purple so i didn't have the stomach to eat it...But the absolute joke is that i have reported this via a delivery company, and the kfc restaurant has bounced me back saying "like there is nothing wrong with this" even tho there were photos attached. Never going to eat...