Swiss Castle Bakery, Hitex Road — Restaurant in Hyderabad

WHILE RETURNING I VISITED THIS PLACE I HAD ALREADY VISITED THEIR WEST MAREDPALLY BRANCH THIS BRAND IS PURE VEG TODAY I HAD VEG. PUFF. & RASMALAI IN THIS OUTLET PUFF WAS VERY CRISPY, INSIDE CURRY WAS ALSO VERY TASTY, HOT, NO ADDED SPICES, TASTE SUPERB @ RS 18/ RASMALAI SWEET WAS AWESOME, VERY MUCH TASTIER THAN ANY TOP SWEET HOUSE IT IS THICK, VERY GOOD RICH QUALITY, VERY NICELY MADE @ rs 45/ THEY ARE HAVING VERY GOOD VARIETY OF CAKES, PASTRIES, BIGGER CAKES FOR BIRTHDAY. & OTHER FUNCTIONS WITH VERY RICH QUALITY, FLAVORS, COLOURS, DIFFERENT VARIETIES, VERY GOOD PRESENTATION VARIETY OF GOOD SNACKS,OTHER ITEMS THE COMMON BREAD APPEARED VERY RICH IN COLOUR,APPEARENCE IN THEIR WEST MAREEPALLY BRANCH I HAD TAKEN BIRTHDAY CAKE @ Rs 425/ LAST MONTH, WHICH WAS AWESOME , THE BEST EVER TASTE THIS BRAND IS VERY GOOD, ONE OF THE BEST FINE QUALTY BAKERS, I...

Worst service by the boys there. I ordered mango cake and two cheese puffs . They have packed cake but not puffs. But they billed for both. I left the place since I was busy with my kids by trusting them that they have packed both. I feel it is their responsibility to call us back immediately and inform us that they have not put puffs in the bag. Later, after going home I called them and asked that they haven't put puffs in the bag but billed for both . They simply that the boys are new. I wonder , what if they are new? Did they got confused to which customer it should be given ? No, while I was only the customer in the shop . I really had a bad experience with kondapur branch... Very...

This branch of Swiss castle is very bad. Service staff is really rude and no friendly nature at all. Even the female who works there. I paid the amount before for the cake and they gave it to someone else and said when did we paid. And after paying the money for what we took and still stopped us and asked. This is embarassing and shame on them for not doing there job properly. And I didn't like it inside because of nothing is there to sit. And staff doesn't give proper response. Looks unhygienic outside is all blocked with the box trays which doesn't know anything what is inside. I never recommend anyone to go here. Banjara hills...