Beyondburg Inc — Restaurant in Kerala

This review isn't just about a single meal gone wrong, it's a glimpse into the systemic failures at Beyond Burger Inc.

Three of us visited Beyond Burger Inc. in Kochi during the late evening and ordered 1 Swiss cheese burger, 1 Chick Fila burger, 1 Smash burger, 1 Salted caramel milkshake, and 1 Chocochip Cookie milkshake.

What happened next was beyond disappointing, it was disgusting and infuriating.

As I neared the end of my Chick-fil-A burger, I found a hair cooked inside the chicken patty, not on the surface, but fried into the batter itself. That means it was already there before the chicken was cooked. It’s not just gross, it’s a clear and dangerous hygiene failure in the kitchen.

That alone is horrifying. But what followed was worse.

We immediately brought this to the attention of the assistant manager, Jackson. What shocked me most was his response , or lack of one. He didn’t apologize. Not once. Just nervous energy and confusion. He clearly didn’t know the protocol. He stammered through a few unsure comments and said he couldn't offer a refund if most of the burger had been eaten. He didn’t directly accuse us of faking it, but his logic strongly implied it, like we were trying to “scam” a refund by finishing the food and complaining after. It made zero sense, because we found the hair at the end. That entire line of reasoning was not only insulting, it was completely illogical. What were we supposed to do, bite it in half and guess how many more we swallowed? Do you realize how sickening that is?

After this he left to call the actual manager, who wasn’t even at the store, and only after that did he say he could refund the item. But by that point, it was too late. I declined the refund. This wasn’t about money anymore. It was about the way the situation was handled, or rather, mishandled, from top to bottom.

This wasn’t just a hair. It was a complete failure of hygiene, training, leadership, and basic human decency.

Let me be very clear: I don’t blame Jackson personally. He wasn’t trained for this. That’s the real issue. The kitchen failed. The management failed. The brand failed. From the food to the staff to the protocol, this place is not operating safely.

What if the manager didn’t pick up the phone? What if the contamination was more dangerous than a hair? Is this how they handle food contamination, with stalling and guesswork? Would we still be standing there getting shrugged off by someone guessing company policy?

This wasn’t an accident. It was the result of a broken system.

For a brand this size, this level of disorganization and negligence is completely unacceptable. If this had been acknowledged and resolved with professionalism, I would’ve walked away quietly. But the lack of hygiene, the lack of ownership, and the lack of even a basic apology is the reason I’m writing this review.

Beyond Burger Inc. needs to wake up. This isn’t a small mistake. It’s a sign of a broken system that urgently needs fixing.

This review isn’t for sympathy. It’s a warning.

To customers: be cautious. If this is how they respond when something goes wrong, what else is being missed behind the scenes?

To the owners: fix this. Before someone gets sick. Before someone files a report. Before your reputation is reduced to the story people tell about the burger with a hair cooked inside it.

Your failure here is not just in food, it’s in trust. And trust once broken sticks with people long after they’ve...

A Burger Lover's Paradise in Kochi!

If you’re a burger enthusiast searching for the perfect patty in Kochi, look no further than Beyond Burgers! This hidden gem of a restaurant surpassed all my expectations, delighting my taste buds with their authentic, juicy smashed burgers and perfectly seasoned fries.

Let's talk about the star of the show – the burgers! Each bite of their smashed burger was pure bliss. The patty, made with high-quality beef, was cooked to perfection – crispy on the outside, moist and flavorful on the inside. The toppings were thoughtfully chosen and perfectly balanced, adding layers of taste and texture to the overall experience. The burger buns were soft and lightly toasted, holding all the deliciousness together. It was undeniably one of the best burgers I've ever had, and that says a lot!

Beyond Burgers also deserves praise for their incredible inhouse baked fresh buns. These golden beauties were a delight to indulge in, crispy on the outside and fluffy on the inside. They were perfectly seasoned with just the right amount of salt, enhancing the natural flavors without overpowering them. The attention to detail and commitment to quality really shine through in every bite.

What adds to the charm of Beyond Burgers is the dedication of their staff. From the moment I entered, I was warmly greeted and made to feel like a valued guest. The service was prompt, attentive, and friendly. The team was genuinely passionate about their craft, ensuring that my dining experience was nothing short of exceptional.

The cozy and inviting ambiance of the restaurant is worth mentioning as well. Beyond Burgers provides a comfortable and relaxed atmosphere, where one can unwind and enjoy their meal. Whether you're dining alone or with a group of friends, the welcoming vibe of the place makes it a great spot for casual get-togethers or a quick bite.

Beyond Burgers has truly earned my highest recommendation for their authentic, juicy smashed burgers and delectable hand-cut fries. The combination of mouthwatering flavors, impeccable service, and a cozy ambiance makes it a must-visit spot for all burger aficionados in Kochi. I cannot stress enough how much I enjoyed my dining experience here, and I wholeheartedly award Beyond Burgers a well-deserved five-star rating. Go ahead and satisfy your burger cravings at this haven, and I assure you, you won't be...

The Sandwich and burgers we ordered were good but I cannot help but comment about other details that I think need attention on, especially since I kept the bar high in terms of expectations.

COFFEE: 🚨🚨HAZARD WARNING🚨🚨 The Piping hot Americano was served to me in a disposable cup meant for soft drinks/ cold drinks only. These cups are thermal conductive and were burning my hands everytime I tried picking it up for a sip. These cups are NOT heat resistant and the industrial chemicals it is treated /coated with slowly start dissolving into the coffee, which was evident with the chemical-like flavour I started to taste. The management could instead switch to a better grading of paperware, rippled paper hot beverage disposable cups or even glassware. There was also a conscious effort from the Barista to fill the entirety of the cup with extra hot water to the brim, on top of the required ratio of hot water to 2 espresso shots, which overpowered the flavour of coffee extracts that got me thinking that even commodity coffee in the form of 2Rs 'Bru' sachets would've tasted better and that is an honest opinion of mine.

2. DINING AREA: We walked in at 6:30pm and we were the only ones there. The table we wanted to sit in was already dirty with oil smudges over the top and food particles on the seats. I'd totally understand if the slacking from the housekeeping came at a time when the space was busy, but it wasn't. The washrooms were dirty and the bins were clogged. The space also seemed to lack periodic maintenence with the presence of dirt stains over the white walls, especially near the cash counter area and espresso machine workspaces. I was also sweating profusely despite requesting one of the staffs to turn the AC down to lower temperatures and make the space cold, which I assume went in vain because I was dripping sweat throughout my time there. Also, it's 2024. Do we really need to listen to "DESPACITO" over the speakers?

3. STAFF: Staff personnel manning the front counters seemed to have poor communication skills and overall info as she struggled to tell me what the Pastrami sandwich comprised of, or when asked if the Americano came with two shots or a single shot of Espresso.

Again, food was good. The Coffee, Staff and Ambience can...