I would like to bring your notice my experience with 7th heaven, my mothers birthday is on 14th march and she is completing her 75 years. I went to the shop on 3rd March and placed order for 13th March night. Sahil took my number and did not send me images of cake and told me he will send the pictures to me but he did not take my order seriously.
Yesterday when i went back to 7th heaven, sahil told me to send hi to him on the WhatsApp number provided.
Today i had sent him hi on the said number in the morning and sahil sent me cake images at around 5pm which were not as per my requirement.
On the contrary, he misbehaved with me and used inappropriate language and blamed me for not guiding him. He also said that on 3rd march there were other customers in the shop. Then who am i? When i asked him that who i am then he was quiet on phone did not utter a single word. What will a lady customer feel?
As i tried to escalate this issue with his owner Akshay, rather than asking him why he failed to share the images of cake, Akshay took sahil's side and said that nothing has happened and you are over reacting for no reason.
I am completely devastated the way i was treated in the shop and over the phone by Akshay and Sahil from 7th heaven, koldongari, Andheri East, Mumbai- 69
And to my surprise that i being from the same premises staying since childhood Akshay and his team made this misbehavior multiple times but on my good notes i always ignored the behavior.
But knowing that on 14th March my mothers 75th birthday celebration is there, Akshay and his team still continued there misbehavior towards a lady customer
This shows that the people who stay close by to this shop are illtreated and the people who come from other places are royally treated.
Hence, i recommend that going forward do not purchase anything from 7th heaven, koldongari, andheri east mumbai 69.
I would recommend to buy cakes from jedan which there at koldongri and the staff is...
Read more7th Heaven, one of the most emerging brand in the world of cake industry and im sure it they’ll go higher with their brand, coz the cakes they serve are just up to the mark! Super Fantastic!! They have number of varieties in cakes and desserts and most importantly the cakes are with pocket friendly rates, so one can easily afford such mouth watering cakes for their loved ones. They’ve got very nice and helpful staff who will help you out with some great suggestions if you are stucked in the middle of which one to buy out of those varieties. They also provide some wonderful customised cakes, they’ve a live cake counter as well! So many great things, in one amazing outlet! The ambience is very neat n clean and cakes are super fresh as well. Ive had some of the following from 7th heaven.
RATINGS Quality & Quantity 5/5 Ambience 5/5 Packaging 5/5 Overall 5/5
Thank You 7th...
Read moreThis is very close from my work place and very convenient for people traveling to and fro at Andheri station. The cafe is Pretty cool , with some cute Ambience, what I loved about the place is their desserts ofcourse. They have a large menu and serve variety of desserts, form tarts to normal chocolates cakes to cheesecakes everything. The cupcakes were damn good😍, like one of the most soft and moist I had in recent. Highly recommended. I tried the 1/2 cake Chocolate cake around which there were many Chocolate chips, it was very good, I liked these cakes and pastries since they were very moist,so ultimately,they were gooey. I tried cheese cake too and it was really okayish, they had like 3 flavours in it I tried the blueberry cheesecake, I found it more like a mousse and also it was tooo sweet. If I consider it to be mousse it was perfect but as a cheesecake it lagged the hint of...
Read more