The Secret Garden @ The Alex Hotel — Restaurant in Dublin

Disappointed with customer service, beautiful place but waited long time to be attended to. After putting in our order, took nearly an hour to have food brought to us, we had to keep asking for when the food will be ready. We also had to ask 30 minutes later after finishing eating for our table to be cleared, which still took a long while still after asking 3 or 4 times. We ordered dessert before table next to us, that table got served and that was 30 to 40 mins after we ordered ours and we kept going to ask what time our dessert will come through only to be told at the end that the kitchen had run out of desserts, yet the table beside us received theirs even though we ordered first. Horrible experience, you need to hire more staff as there was only 3 waitresses working Saturday night. The waitresses were talked at by frustrated customers, to the point another table refused to pay half their bill because of the delays. It was very sad seeing the team leader Mary-Anne and her colleague Sophia in tears because of this, they really tried their best. Please hire more staff especially the weekends to avoid this, because you will loose a lot...

Not a bad place, when we came they were getting our table ready. We were waiting for quite a long time for our order to be taken, despite us looking ready. Nonetheless, when the service came they were friendly and personable, and the atmosphere was really quite lovely. We were sitting on high chairs in the section, which were quite uncomfortable in comparison with the other seats available. The food was tasty as were the desserts. At the end of the night, the shelter closed and it was a really nice atmosphere, complete with heaters in case it got too cold. All in all, a lovely choice for semi outdoor dining, but once more, you're paying for the atmosphere more...

Went there for booking at 11.30. The lady there said not opened till 12pm, shown her the booking, waited for coffee for 40 minutes. 1 floor staff for the whole place…poor girl. It’s overrated for now. We brunch a lot and this is the place we agreed to not go back again. 3 Cappuccino with 2 bigger cup so they compensated the small mug with a latte art with a heart on it, same price, bit heartless that. Shashuka with eggs you couldn’t dip in?!? Well, brunch at your own...