WOWBURGER Ranelagh — Restaurant in Dublin

Smash burgers have made their way to Ireland and Wow Burger is another notch in a fad that will boom and bust in shorter time than beer hawked with the history of wine or prohibition haircuts on armchair MMA fighters. Sure buddy, with that gut you could definitely take a dig off Money Mayweather.

Anyway, Wow Burger plays off the Bunsen market with less than half the quality for the exact same price. Spar Deli quality bacon and Easy Singles are your costly dressing over meat that's bashed so hard it will never matter what lies they spin you about what percetage is chuck and what is round steak. It's all sphincters and tounge at the end of the day. And that's fine too. Several varieties of toppings can be added after including hot or cold onions (ooooooooooooooooooh) and fresh jalepenos (aaaaahhhhh). Basically, Wow Burger are more or less a slightly smaller Five Guys, another venue that's not exactly Wow-ing (see what I did there?) middle class Irish suburbanites. The similarities continue with Five guys certainly knowing its place at the arse end of Dundrum, spit roasted between Harvey Nichols' lobster roll lunches Jamie's Salty Italian; Wow Burger has graced our loftier classes on Ranelagh's Triangle and the smoking garden of The Workman's on the Quays.

This fad is as hollow as the ambitions of the drawling millenials (of which I'm one) that consume them in well lit corners between bummed Amber Leaf rollies. It's fine but it's just a burger and I'd rather we just get it over and done with and import the In'n'Out franchise so I can get some goddamn animal fries.

The craft burger trend is just like the craft beer trend. And there's nothing wrong with not being a beef wellington or a glass of Amarone. Just don't try to charge me as if you are. We hang around eating and discussing the provenance of the burgers, in a club or suburb pretending like we're Brooklyn or SoHo, drinking craft ale like it's a vintage Cabarnet. But the burger has no provenance, the quays are really windy and kinda bleak and the craft beer is too strong for a casual beverage and too weak for the price we're paying. In searching for authenticity we've bastardised the street food culture. There's nothing wrong with a burger, a beer and a sketchy neighbourhood, but don't spit at me and tell it's a cooling drizzle.

The burger is nice but the product is cheap. Eddie Rocket's waiting time for a softer result. Wow Burger is exactly what 3/5...

I placed an order through Deliveroo at 19:45 last night (09.11.2020). Even though I entered my current address into the delivery section, Deliveroo automatically placed the order to my previous address. I rang Wowburger Ranelagh and was told that the change in address was no problem at all, I even double checked to ensure that this change was made and the staff member I spoke to said “yes, this is no problem”.

I then received a phone call 40 minutes later from the supervisor that night, Mary. Mary explained that the drivers want more money to travel a further distance. I told Mary that “as a member of staff had confirmed the change of address with no additional fee 40 minutes ago, it was no longer my responsibility to fix this issue legally and that this error was up to Wowburger Ranelagh to fix”.

To my absolute shock, Mary began to raise her voice and interrupt every time I tried to speak. I’m completely outraged at the way I was spoken to and to add further insult to injury I was then hung up on... I tried to ring back several times to sort the issue to no avail. I called back on a No Caller ID number and of course only then did Mary answer the phone.

As I was being spoken to horribly, Mary insisted I cancel the order and take my business else where (which I most definitely will be doing from now on).

After an hour and a half of this maltreatment I eventually requested they cancel my order. Mary rang me back a further 20 minutes later saying she can’t cancel my order and that I should do it myself so she “doesn’t have to keep speaking on the phone with me”.

I immediately spoke to Deliveroo where the team there were horrified by this treatment, cancelled my order and provided me with compensation.

I am unaware of Mary’s last name as when I asked for it I was told “that’s non of my business”.

I will be ensuring this reaches ‘Press Up Hospitality Group Head Office’ as this is a huge breach in the Consumer Protection Act 2007.

UPDATE:

It's been three weeks and no response? What kind of service is this? I'm surprised this branch is allowed to...

This is simply atrocious.

I am utterly disappointed at the service here.

I came to Wowburger Ranelagh on Friday evening and placed an order for a student deal meal with chicken bites and an additional garlic butter fries. I paid €15.90 in total.

Having initially planned to dine in, I waited for 20 minutes for my order. But since I was aiming to catch a bus from town at 8pm I asked the staff to pack the order for takeaway since the order was getting delayed.

I understand Friday evenings are busy, but waiting for a simple order for 20 minutes really does test your patience. Especially when you 6 staff members behind the counter prioritizing delivery orders as you watch in hunger.

Having placed the order at 7pm, the staff handed me my takeaway at 7.25 which is half an hour after I got into the place. I immediately legged it to catch my bus.

When I opened my takeaway bag, I was beside myself seeing that the staff missed the garlic butter fries. Also, there were no tissues or forks for the meal!

I didn't have the time to go back and ask for the missing stuff. It seems like the staff knew I was in a rush and this blunder from their side would go unnoticed.

Like seriously, having paid almost 16 euros and waiting almost half an hour, all for not getting the food you ordered and not having the means to eat it, is simply atrocious!

I tried to ring Wow Burger back in my frustration. But it was an automated phone line. I am going to make a formal complaint.

With this experience, I personally do not recommend this place. No value for money and zero...