Trattoria Lillicu

I would have liked to review the food in this place, but our bad experience started much earlier. We booked a table for 4 people through the OFFICIAL website and after waiting many hours (so it is not true that the confirmation is automatic), we got a reservation number to show at the entrance. We arrived there and we were addressed to the manager by an ashamed waiter. The reason was that he is perfectly aware of the fact that the reservations done through their OFFICIAL website are not valid and, despite this, he doesn't care to block the link or simply add an information banner in the main page. So you arrive there to discover that there is no place. He simply said that it was not his fault (as if I was the manager of the place and not him) and that we were the THIRD group of the day to be left without a place. So, he is used to receive GROUPS of people sure to have a reservation and still doesn't take any action to solve it. It is simply ridiculous in a ""touristic"" city and in 2023 that you cannot rely on an online reservation. He was very rude and never even said that he was sorry, but he was dealing with other stuff while I was waiting for a solution of this unprofessional situation. It is clear that they have many customers and they are not interested in taking care of who (because of THEIR fault) cannot eat there. He just had money in the pupils and was disturbed by my presence which, it was clear, would not have brought any income to him. The explanation about the link in the OFFICIAL website was completely unacceptable and in addition, his way to deal with it was even worse. Full circus management. I will never ever recommend this place because the manager cares only about your wallet and not your well being. And, please, for your own pride, do not mention again the external company that manage the bookings, because people use the OFFICIAL website and the solution must start from there!!!