Awful experience. I called in the afternoon to make a reservation for 9.00pm and asked for a table outside. I got almost yelled at over the phone for not giving my name fast enough for their liking. When we got there I was told there was a 10 minutes waiting time. After waiting for 25 minutes I went back inside and got brushed off twice in Italian by the owner with no apology and no offer to order a drink at the bar to help with the wait. After 30 minutes I walked up to the owner again and she asked for my name once more -seems like she had forgotten we had a reservation at all, when I had introduced myself twice already.

We finally got a table after that, but not one outside like I had asked. It was inside and was by far the smallest table in the place, facing a wall, right next to the kitchen and the toilets. After waiting for another 15 minutes a waiter came to take our orders, and we had to tell him no one had given us any menu, to which he answered by pointing to a small blackboard behind us with no apology whatsoever. There was no wine menu so we just asked for a light and fruity red wine. Waiter left before we could pick the food. Another waiter came back 10 minutes later with our glasses - wine was strong and not at all like what we asked. We were not given the name of the wine either. We were ready to order the food -after looking up every dish on google translate because nothing was written and/or detailed in english- but seems like the waiter, him, wasn’t ready, because he left before we could order. Again. By 9.50pm no one had been back to take our order so we considered finishing the wine and leaving, as I had tried to politely ask the staff passing by twice, and was brushed off with a waive of the hand and some more words mumbled in italian. I eventually decided to walk up to the lady behind the bar and ask her if they could send someone to our table, to which she agreed after looking at me like I had just insulted her - which I don’t quite understand, as I had asked very politely, and with an apology beforehand.

Food came pretty quickly after that and was delicious. We asked for some water and bread during our meal because we hadn’t been given any (and did so after seeing that every other table had some). It was hard to eat in peace as the kitchen door kept making a horrible wincing noise every time it was pushed, and waiters kept bumping into us while walking past.

We then left to get a last drink at another place we had stopped by for lunch, a couple hundred meters away from this one - service there had been so nice that we were excited to go back. :)

Some words of advice for your restaurant: Don’t take reservations if you can’t handle them. Don’t work in a touristic area if you seem to despise tourists that much. Don’t run a restaurant if you think putting food on a plate is the only thing you’ll have to worry about. And more than anything, as an owner, learn be kind, polite and respectful if you ever wish for your staff to do the same. Some words of advice for anyone who wants to eat there: Don’t.