Eurostars Centrale Palace — Hotel in Palermo

This hotel doesn't even deserve 1 star. I just had a terrible week stay there. Room was super dirty and never properly cleaned despite numerous asks.||The room was filthy with dust on every surface, cracks on the walls and ceilings, huge chunks of the wall and baseboards missing, black mold covering the shower, stains on the chair, ants everywhere despite several calls downstairs to tell them. I got to the room and wiped down the main surfaces with an antibacterial wipe and they were black by the time I wiped down just a few things which proves this place is never really cleaned. My shower didn't drain properly and by the time I had just a normal shower, I was standing in a foot of water. Same with the bathroom sink, took forever to drain despite my calls to the front desk about it. I understand it's an old hotel, but they can at least keep it clean. Ants running around the whole room for a week was not fun. It took 3 days for them to change my bedding that had stains on it despite numerous requests. Tons of dark hair all over my bathroom walls. Clearly the staff have never actually cleaned the room ever. |My floor was sticky next to the bed and every day for 4 days I asked them to mop the floor and they never did. Finally I got a towel wet and cleaned up the floor myself. But the whole 7 days I was there I could tell they never swept or moped the floor as the same crap was always on the floor after housekeeping came. ||Towels has stains on them too. Mirrors in the bathroom were not clean and had greasy fingerprint marks on them and same greasy fingerprints on the hair dryer. ||I had to call downstairs twice for more toilet paper as it was never replenished.||Don't upgrade to the business package, I was swindled on that one. It says it's for wireless internet and a bottle of water. Turns out internet is already free in the hotel, and despite my request for the bottle of water a couple days into my stay, I was told it was only available on the first day. No one offered it to me ever, I had to go down and ask and they said no only first day. How does that even make sense. ||Be prepared to listen to every move your neighbors make, the people above me were having dance parties until 2am and it sounded like a tornado was coming through my room the whole time. ||The hotel said they could book me a private airport pickup and turns out I was carpooling with other people that I only found out about when I got to the airport and the other people were mad that it took so long for me to get my baggage because that meant they had to wait for me. How is that a private pickup? ||All kinds of little bugs flying around in the breakfast area, when I reached for the cheese or meats the bugs fly off the food. All around the tables too when trying to eat.||No slippers or bathrobes which I have always gotten at a 4 star hotel. ||Overall this place is a filthy mess with zero standards for keeping a...

It’s my first visit to Sicily so perhaps I don’t have anything else local to compare the stay to, but in comparison to my personal experience and standards this hotel is 3* at best. |We booked it through booking.com, booked a double room and upon arrival the receptionist started forcing us to upgrade saying we booked a smaller room. I showed her the booking and she was saying that the booking doesn’t say what size room we booked even though it said right there it was for a standard double room. She finally agreed to give us the double room we booked making it sound she is doing us a favours giving us a free upgrade into a standard double room. So first impression not great.|We got to the room and it did not improve. Rooms are really lacking comfort. Firstly, no sockets! So if you need to charge your phone you will have to choose either to have light or unplug the table lamp and charge your phone and have no light in the room. Very bizarre. There was literally just 1 socket in the whole room at the table, so forget about charging 2 devices at once. No information anywhere how to call reception or anything like that. Internet is extremely slow, not suitable for watching Netflix before bed. Your mobile data won’t help because you would only have 1 bar of reception at best. As we were travelling in January the rooms was a bit chilly, so was hoping to use a thermostat to up the temperature but that was broken… Very first night was horrendous. The bed is the most uncomfortable I have ever slept in, with old spring mattress and springs cutting into my ribs. I’m not even joking. Windows were facing a narrow street outside so whole night someone was shouting, singing, pulling and then at 6:30 am we were woken up by rubbish collection which was loud on its own but workers also felt a need to be extremely loud talking to each other. After that we asked to change rooms and were given a choice of 3 rooms, the rest had the same old mattresses with springs sticking out, but at least we got a quite room windows facing inner garden. Thermostat broken in the new room as well, thankfully there was a blanket in the wardrobe. |Breakfast is ok, nothing special, some boiled and scrambled eggs, selection of 4 meats and 2 cheeses, some fruit, some pastries (not their strong suit) and a few granolas/cereal to choose from. |It was really disappointing and didn’t give us good impression.|By the way they don’t have keycards like the rest of the world, they give you a physical key with a very heavy (like 1lbs heavy) key ring and tell you to leave the key at reception?!?! Very strange. |Oh by the way hotel looks fancy on pictures, but everything is broken, not...

We were booked at the Eurostar Centrale Palace for two nights. The location is impossible to top - it sits almost at the proclaimed center of the old town, at the intersection of the two main pedestrianized streets of Maqueda and Vittorio Emanuele. As soon as you step out, there are throngs of tourists, both local and foreign, walking every which way. ||The four stores hotel was probably a real villa-palace in its previous life, with everything in marble, with large ceilings, expensive looking chandeliers and furniture in the lobby, corridors, and the various unused social halls. To get to the breakfast room on the 2nd floor, you had to go through several such halls, each one pretty impressive. ||The guest room itself is decently-sized, with the same expensive-looking wood themed furniture - work desk, nighttabrles, TV-ref cabinet, and headboard. Over the bed is a drop ceiling with accent lighting. There are four great fluffy pillows. The walls are in white, there are three nice looking lamps, and the TV has one English channel, BBC, unlike the previous Sicilian hotels we stayed in which had none. In the bathroom, there's a bidet, bathrobes, and the toiletries from The Lab Room, are in on-the-wall dispensers. There's just enough electric outlets. The hotel staff respond quickly - we called thrice - for the washroom drain, for the ac, and for the TV, and in all three instances, the maintenance guy showed up within a couple of minutes. ||Breakfast was very good - in three impressive contiguous halls. They had great variety of breads, spreads, cereals, cold cuts, pastries, fruits (they had strawberries on day 1 but were out of it on day 2), and the usual hot food.||Now the negatives. The TV is small, a 32 inches. There's a wall to ceiling mirror in the bedroom which is always great - but the glass panes are already very stained or rusted. The ac is centralized so you either had to go with it, which in our case was quite cold, or you turned it off completely. The wash basin's drain cover got stuck and the repair guy couldn't fix it - so we took out our knife and pried it open. There's only a shower head, no rain forest type, and water pressure was a bit low. There was no way to indicate 'do not disturb' and when we came back from breakfast, the room had already been cleaned. And wi-fi...