Trattoria Al Ferro di Cavallo — Restaurant in Palermo

I recently had the unfortunate experience of dining at Al ferro di Cavallo, and let me tell you, it was an absolute disaster from start to finish. Despite the allure of low prices and supposedly local cuisine(the food was good to be fair!), the abysmal service left me utterly disappointed.

First off, we booked a table at a specific time, only to find ourselves waiting for what felt like an eternity. The waiters seemed to have no regard for our reservation, leaving us standing around like forgotten relics.

When we finally got seated, the ordeal was far from over. The staff's attitude was downright appalling – no smiles, no warmth, just indifference bordering on rudeness. They practically threw our food onto the table, showing zero respect for the patrons.

Speaking of food, it arrived at our table so late that I began to wonder if they were growing the vegetables themselves. By the time it finally appeared, any appetite I had left had withered away like a forgotten houseplant.

To top it all off, as if the universe was conspiring against us, there wasn't even a changing table in the restroom. My partner and I were left to change our baby in the cold, unforgiving outdoors, cursing the day we ever set foot in this establishment.

Adding insult to injury, the staff at Ferro di cavallo didn't even bother to conceal their internal disputes, airing their dirty laundry right in front of the patrons. It was like watching a reality TV show, but instead of drama for entertainment, we were subjected to uncomfortable and unprofessional bickering.

The sight of employees squabbling in plain view of customers was not only cringeworthy but also incredibly off-putting. It created a tense atmosphere that overshadowed any attempt at enjoying the meal.

Save yourself the embarrassment and seek sustenance elsewhere. It's not worth...

This was the worst service I have ever experienced in a restaurant in my life and I have been to many places :( Where to start.... The host,manager or whatever his role is at this osteria, was very far from welcoming. On the contrary, we had to ask him twice before he showed us to one of the 3 obviously free tables. The waitress was rude and as soon as she found out we are not local and asked for English menu literaly threw a greesy booklet at the table (one for four adults) without saying a word. 30 mins later she brought two out of five dishes we had ordered again grumpy and not saying a word, no forks, knives. Even thoigh we have asked her and another two staff members to bring us silverware, they never brought any and I had to go inside to the bar and take them myself. When we asked about the other dishes we had ordered she realised they were not communicated to the kitchen, so we had to wait another 30 mins. I do understand that this can happen anywhere, however she did not make the effort to at least apologize. The other staff members also acted as if we are invisible and did not pay any attrntion when we wanted to order/ask something. When we asked fot the bill, she went to the manager (who was drinking with his buddies) and appqrently he wrote a random number of how much we owed on a flying piece of paper without breakdown of the items and their individual cost. Overall I can say that the service was not only horrible, but what's more concernig was that the waitress and the mamager did not seem to care at all. On top of the horrible service the food was far from great as well - e.g. the fried calamari were super chewy, probably frozen several years ago. The bread was old as well. In conclusion, I would strongly discourage anyone especially English-speaking tourists to...

The owner is a failed hippie playing the Italian playboy, a shame that he looks vulgar and totally daft, seriously lacking of education and ripping off the clients.

He actually ripped a sheet of paper looking like a kitchen order from my hands without talking to me, quickly and randomly calculating something and handed me a card machine with an inflated price. And don't even try to argue... no detailed bill indeed which is not even legal. All he was interested in was the money, screaming "musica" in the kitchen, and the girls with whom he probably is too touchy. I am even wondering if he was not under influence.

The prices seem attractive but in the end are not. The food was ok but average, cold for some dishes, and the check was totally random so you don't know what you are paying but you can be sure you'll pay more. I counted all, copperto, bread (that we refused), and we still could not match the price we paid. The "waiters" are a total joke. There is a short one acting like a diva on a catwalk, barely talking to you as if you don't exist but for your money, and making mistakes in the order. This idiot even got upset when we refused the bread after mentionning being coeliac, but this is because he knew that even if we refuse it we would pay it... the other waitress is drinking aperol spritz on the job faster than the time it takes to prepare one. And most of the cooks are not sicilian BTW...

One of the worst experience I had in all italy. Food 2, service 0, local experience 0, bill 0, environment 0.

Of course there is such a line that they can afford to threat the clients like a cattle. To seriously avoid. I saw some comments saying to disregard negative comments but they are very real, and I speak fluent Italian so no...