Customer service was awful. We’ve had ordered 2 different kind of beef steak. They were made with wrong way as asked. ( medium rare and well done ). When we inform the waiter about it, they took it and bring it back the same pice of it - this time made well done, but it was already horrible. It wasn’t eaten. When we said it is not right, the waiter with dark curly hair gets angry and said if we touched the plate (food) we have to pay full price of it. Well no one really tried to fix this situation. On the end they send someone else to give us a bill so the person doesn’t know what was going on. Thanks to nice waitress with curly red hair to be nice, she made us some 10 euro off of the end payment, well we have had to pay 150€. Doesn’t make much difference. There was no interest from main waiter ( bald man ) who was responsible for our table. Hope this lady doesn’t pay form her...
Read moreMy mum and I visited Il Grottino Restaurant twice in a row, and both experiences were exceptional. The paccheri with tuna was a delightful surprise, bursting with flavor. The tiella di riso was a comforting dish that warmed my soul. The tortelloni with gamberi were cooked to perfection and left me craving for more. The fritto misto was crispy and delicious, and the pana cotta was a perfect way to end my meal. The standout feature, aside from the delicious food, was the impeccable service provided by Valerio! His friendly demeanor and attentive care truly enhanced our dining experience. I wholeheartedly recommend Il Grottino to anyone seeking an unforgettable culinary adventure. Five stars...
Read moreThis place is a tourist trap. Do not come here. I am so disappointed we had a bad meal in the world’s most beautiful location that is Polignano. The pasta you see in the photo was half of my serving of what they call a first dish - not an appetiser. I had 5 pieces in total and the pasta was cooked terribly in the country that invented it. The pasta was hard and tasted old. The seafood filling was ok. We also had to use the sauce sachets and peel them ourselves for our potatoes. If you charge fine dining prices this is embarrassing. As per other reviews you are charged for tap water - ha imagine the scam! Rubbish service and rude attitude from all involved. Give it a miss and...
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