Ristorante coreano Midam 미담식당 — Restaurant in Rome

I would like to leave a review about my terrible experience at this restaurant. Four days ago, my friend and I came to have lunch and her bag was STOLEN. She put her bag on the arm of a chair, we ordered food, started to eat and 15 minutes later the bag was gone. We asked the manager to look at the video cameras to see what happened, to which we were told that they could not help us. Because supposedly the video cameras are on, but the app itself doesn't work and in a day they'll give us a video (spoiler: they still don't have it). Then we asked to call the police, to which we were told that they had already called, but the police could not come because of the theft. Then my friend called her father, he came and called the police himself, of course the police came and documented the incident. After talking to my friend's father, the manager began to behave strangely, she raised her voice saying that it was not her fault, began to cry, talk to the entire room and dozens of customers that she had nothing to do with it. After which all the clients began to feel sorry for the crying woman and look at us with disapproval, although we were simply trying to understand and resolve the situation.

So in the future, if you'll lose something in this restaurant, not only they'll not help you, but they will also make a scandal and make you feel guilty. Zero costumer service, zero...

Very unfriendly staff. They literally kicked us out and shut the door. The restaurant looked ready though. I wouldn't go here to spend my money. Just go to the another koreant restaurant across (Seoul restaurant.) The staff is more friendly and the food was really good!

Replying to your response, I am actually glad I didn't eat at your restaurant. Based on your reply, I can tell that you guys have an awful customer service. What do you mean you didn't kick us out? I literally stepped in to ask a question and you guys literally told me to go out with a very upset tone and even locked the door. Who does that as a staff at a restaurant?

And when I asked how long would the wait be, you guys literally ignored the question. And there were plenty of seats inside while there were only three teams waiting outside. There were no reason to not let the customers in. Stop lying.

Well it looks like you just proved yourself to everyone who is viewing reviews about your customer service.

Plus you are saying that I havent experienced your restaurant but that is my experience. How do you not get that? How am I supposed experience it if you are not ready on time to open your restaurant and with that kind of customer service? Fix your problem before you say something to customers. That is...

If you're craving authentic Korean cuisine with a perfect balance of flavor, comfort, and hospitality, Midam is a must-visit. Whether you're a longtime fan of Korean food or trying it for the first time, this restaurant offers an experience that goes beyond just a meal. Here's a breakdown of what makes it special:

The staff were warm, attentive, and knowledgeable about the menu. From the moment we walked in, we were greeted with a smile and seated promptly. The servers checked in regularly without being intrusive and offered great recommendations, especially for those unfamiliar with Korean cuisine.

Food was absolutely outstanding. Every dish was flavorful and authentic— Their bibimbap was beautifully presented and tasted even better. Portions were generous, and the ingredients tasted fresh and high-quality. The chicken was outstanding.

The restaurant offers a cozy yet modern vibe, with subtle Korean decor and soothing background music. The space was clean and well-organized, and the open grill setup added to the immersive experience. It felt welcoming for both casual meals and special occasions.

100% Recommended. Booking is mandatory. Do you want to know what midam means? You will find out in the menu.

For more information contact me in my...