Al Canton — Restaurant in Venice

Unfortunately, our meal was disappointing due to the poor quality of the appetisers. Both dishes tasted far from fresh—the Calabrian meatball seemed as though it had been fried well in advance and then quickly reheated, yet it was still dry and stale. The mozzarella anchovy ball was worse, having absorbed excessive oil due to being reheated at too low a temperature.

Despite the friendly staff, there was no acknowledgment that these dishes were not up to standard. When appetisers are left uneaten due to their quality, it is generally expected that they would be removed from the bill.

Neither of us could finish our appetisers—they were inedible and significantly below the standard of the same dishes we enjoyed elsewhere in Venice.

Ultimately, management decided to charge for the uneaten dishes regardless. While we did not wish to leave a negative review, paying for food that was not fit to eat leaves no alternative.

In a heavily touristed area, it may be easy to assume that one dissatisfied customer is inconsequential. However, good hospitality is about consistency, not just relying on passing trade. Quality and fairness should...

Food it was disappointed not good at all I think in the kitchen working the amateurs tagliatelles druri di mare not well cocked service zero to pay money and not to eat good and we are in Italy is really disappointed for the turists reapect zéro we going to Italy with idea to eat good but Italian people when coming in west europe they doing like coming from the moon because are egoists thinking are the best in kitchen but unfortunately not for me that region in Venezia murano burano are zero for the food . Not reall Italian food dissapointed trip for me .

I don’t suggest you people that restaurants that kitchen is for the prisons and not for...

The worst service I have ever seen

The waiter is so rude, grumpy and not helpful at all, I believe that was kind of being racist, he didn’t give us a minute to check the menu and came 3 times in 4 minutes asking for our order, he doesn’t know anything about hospitality and serving, I bet he has never been in somewhere else to see how to operate a restaurant, he thinks guests are taking advantage of him and his place so he charges guests 1.5 Euros if they use toilets

I checked his comments on reviews here, the owner described tourists as ignorant, I don’t know how the country allows these kind of people to ruin...