TULLY’S COFFEE Randen Arashiyama Station Shop — Restaurant in Kyoto

The coffee and apple pie were of excellent quality, and I had been genuinely looking forward to visiting this location during my time in Japan. However, this particular experience left me with mixed and rather disappointing feelings.

I was served by K.F., and although the interaction was formally polite, I was told—almost sharply—to step aside and move away from the counter, even though no one else was nearby. The tone felt unnecessarily harsh and left me feeling quite unwelcome.

What struck me further was the noticeable contrast in how other customers—particularly Asian guests who ordered after me—were greeted with smiles and served immediately, while I waited for over five minutes. The difference in treatment was difficult to ignore.

When I asked about the “One More Coffee” initiative, I was told it only applies after a purchase. Yet even after buying two café lattes and an apple pie, I was informed it still didn’t apply. The explanation felt inconsistent and unclear.

As someone who came all the way from Germany to visit Japan, I do my very best to be respectful, open-hearted, and mindful of local customs. I go out of my way to approach every interaction with sincerity and courtesy. That’s why this particular experience was especially disheartening—because it stood in such contrast to the kindness and hospitality I’ve encountered elsewhere in Japan.

I truly hope this was an isolated incident and not reflective of the values this store aims...

I have been visiting here for many years. Every time I travel to Arashiyama, I must come here to have a cup of coffee. The environment is comfortable and elegant. It is a chain of high-quality coffee shops near Arashiyama Station. The service staff is friendly and enthusiastic about communicating with the language! It makes tourists feel warm and relaxed! Self-service water cups are provided! The first choice for vacation! Friendly store is worth...

My wife and I came here on a Monday around noon time. The place was busy but we were able to get a table. Conveniently located near the train tracks of Arashiyama Station. It's also close to the Kimono Forest which is right beside the train tracks as well.

My wife ordered the Pork Bacon Carbonara while I chose the Bolognese Pasta. Servings were a bit small for our liking, however the dishes...