Bread, Espresso &

I ordered cappuccino but they gave me latte. It’s fine if they admit their mistake and replace it but they insisted that it’s cappuccino.

So in the end there are two things I’m annoyed.

1. The mistake was not acknowledged. When the drink was served, I was told it was a "caffè latte." At the time, I thought it might have been a slip of the tongue, so I just received it. But the drink clearly had less foam and tasted like a caffè latte, which made me question if it was indeed a cappuccino. When I asked about this, I was told, "This is definitely a caffè latte." Ironically, you yourself called it a caffè latte. So, I pointed out again that this was not a cappuccino. The response I received was, "Sorry, I misspoke. This is a cappuccino." Despite it clearly being a caffè latte, and even after admitting it was a caffè latte, the guy insisted until the end that it was a cappuccino.

2. The caffè latte itself wasn’t even good. I actually like caffè lattes, so I was willing to overlook the mistake and drink it. Given that the name of your establishment includes "espresso," I had high expectations, but the espresso seemed poorly extracted, and the drink tasted overly diluted with milk. It was far from the high-quality caffè latte I would expect from a place that takes pride in its offerings. In fact, I believe even a chain café serves better caffè lattes.

I don't think I will go back to this place.

カプチーノを注文したのにカフェラテが提供されました． それ自体は単なるミスで，仕方のないことだと思いますが，以下2点がとても残念でした．もう利用することはないと思います． ただ，フレンチトーストだけは美味しかったので食事は星3にいたしました．

1. ミスを認めていただけませんでした． 提供時に「カフェラテです」と仰っていた点と（提供時は言い間違いかと受け取りました），明らかにフォームミルクが少なく，カフェラテの味だった点から，これはカプチーノではない，提供ミスではないかと伺いましたが，「これか間違いなくカフェラテです」と対応いただけませんでした．そう，ご自分でカフェラテですと仰ったのです笑．なので，はい，これはカプチーノではないですともう一度お伝えしたところ，「すみません言い間違えました，カプチーノです」との対応で，明らかにカフェラテで自身もカフェラテと言ってしまっているのに最後まで認めず，カプチーノと主張されていました．

2. そもそもカフェラテ自体が美味しくありませんでした． カフェラテも好きなので，ミスも仕方ないですし飲むのは良いでしょう．そして店名にエスプレッソと入っているので期待したのですが，エスプレッソの抽出に失敗し，ミルクを加えすぎたような味で，とてもこだわりをもって提供されているようなクオリティのカフェラテではありませんでした．チェーンの喫茶店のカフェラテの方が美味しいと思います．