Service started out to be excellent where they had 2 ladies holding a sign outside the building to come try this restaurant and lead us downstairs to basement level but this place is 100% a big SCAM!!! They offer a free side of fries or rice for a good review and this is why they have 4.9 stars. The restaurant is located on basement level full of cooking smoke that leaves a greasy residue on our hair after leaving. They have wifi listed on the front page of their menu but the wifi is so horrible that the connection cannot even sustain their cashier system and wanted us to go upstairs to pay. Our waiter does not understand what medium rare means for burgers. The burger patty was like a child size and over cooked when we did tell them medium rare and took out translator and they also had another english speaking staff confirm medium rare. Our order took probably 45minutes to get to us and we only ordered one wagyu burger listed at around 1580yen. It was not good at all. I question if it’s even wagyu and why did it take so long when there were barely any other customers. Probably because it was frozen and not wagyu at all! The food is way over priced. Mcdonald’s taste better! Many travelers trust japan and trust google reviews but Japan actually have many scams like this. They also tried to charge us over 3000yen for our order. That is double of what we actually owe and when we brought it up to them, they pretend they are confused and want to waste even more of our time. If you want to spend your time getting scammed eating a burger worse than mcdonald’s but paying high end fine dinning prices and leave smelling like grease with greasy hair then please, visit this restaurant. Otherwise, consider yourself warned.
Sadly, we were not even the only people they were trying to scam. We overheard another traveler talking to them about how much they were trying to over charge him as well. This place is not to be trusted. All the other 5 star reviews here are probably fake and/or bought. Like how can one even run a restaurant with a payment system that does not even work and this is 100% not an accident where they tried to charge us double. When it was time to pay the bill, I saw them scribble something before handing me the bill like it was a freshly made up price not even knowing what we ordered. Glad we ordered only one thing.
This has been one of our worst experiences in Japan, leaving a bitter impression and really dulling the allure the country once...
Read moreIf you have sensory issues or asthma DO NOT come here. The lights flicker and the entire restaurant is thick with smoke. Makes it very difficult to breathe and made me feel unwell. I have been to many yakiniku restaurants and others that serve wagyu and they do not have this issue with ventilation.
The prices are extremely steep for what you get. The food is ok but definitely not worth the price. Go to Carl’s jr. in Akihabara for a good burger lol. The sauce in the burger is overwhelming and you can’t taste anything else.
They will tell you in a big spiel that “Google maps is wrong” and they are actually famous for their steaks and not burgers. Sure, but the price is absolutely absurd. Even the cheapest burger is 4000+ yen.
The lady who served us was nice but I was immediately suspect when they came telling a whole story about having “real rare” wagyu and giving us an 8 page “Our story” menu to read too (You can read the same thing on their website if you are curious). The 8 pages were the same thing just in loads of different languages.
Also we were watched through our whole meal. Made leaving some food really awkward.
Other random things to note:
Card only. Make of that what you will. Lemon water which was free but if you don’t like lemon water prepare for that. Took ages to get the bill despite basically being watched the entire meal. They make you wait so you write a review. -Free dessert (tiny, but free). NO RAMEN!!!! I have no idea why that’s in the name on Google.
Overall, if you aren’t fussed about price and want a burger hit close-by I guess it’s ok. Also if you are looking for Halal food. But there’s definitely better Halal restaurants in Japan. Otherwise just feels like a tourist trap. (Nobody local was eating here either. Almost like they know 🤔).
Total price...
Read moreBurgers are pretty good, but not mind blowing and not worth the price in my opinion. I've had nicer burgers for about half the price in countries with a higher cost of living.
The service was nice and friendly, with staff introducing the restaurant and menu quite well.
However, the biggest downside was how pushy the staff were about reviews etc. As soon as we arrived we were being asked how we came to know of the restaurant. Staff explained that it was a newer location that not many people know about, and they're hoping to spread the word. This was pretty strange for a place with about 1,300 reviews and photos from 2 years ago.
This pushiness and focus on reviews continued throughout our visit. They wanted to know exactly what we searched to find the place on google maps, what other services we use to locate restaurants, whether we had been to their other venue. This wasn't asked all at once, but over the course of about 4 separate interactions. At the end of the meal they brought out an A4 size laminated card requesting that we provide a review. When we advised that we would do this later, we received more pressure to do it right then and there on the spot. As we were paying, the staff then tried to convince us to go to their other location for dinner the very same day...
I really didn't feel like a valued guest here, the staff's main focus was clearly on generating further business, rather than focussing on the current guests. I just wanted to relax and eat a burger, not be treated like the restaurants marketing intern.
It was particularly strange for Japan, this is the kind of behaviour I'd expect to come across in a restaurant in South East Asia that's on the verge...
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