Kizuna Sushi — Restaurant in Tokyo

By far the worst experience I’ve ever had and experienced racism firsthand living here in Japan. My friends from South Korea had our dinner in this place and it was when we lined up to pay the bill at the register that it happened. There was another person in line in front of us knowing the person was gonna pay first, we stood behind took my credit card out to prepare. As soon as the waiter/employee saw us and my card out he started yelling in Japanese “hayai hayai” in a very rude manner meaning too fast assuming i didn’t know Japanese. So I eventually confronted him, paid the bill but never got the apology i asked. Probably the guy was having a bad day and mistakenly mistook the situation but this was something i’ve never experienced living here for more the 10 years. I just know that this person had this hate towards us foreigners. Most of my real are friends are Japanese and they are great but this person and what happened to us here was definitely different. It’s disappointing. Not any person deserve this kind of treatment.

星一ももったいないくらいです 外国から遊びに来た友達と行きました。 お会計の際にクレジットカードを出して 前の人の会計が終わるのを待っていようとしただけなのに いや早い早いとタメ口で言われ喧嘩しました。 お客さんへの対応が全くなっていません 私も待たずに先に出してしまったのは良くなかったかなとは思いますが、 もっと他に言い方あるんじゃないかと思います お客さん以前に外国人だからって 言葉わからないだろうと思って言ってるんだと思います。 差別だとしか思われません。 この事を機にお店に対してがっかりしたというよりは 私の外国の友達は 日本に対してがっかりしたと思います。

给评一颗星也又些浪费 我带着专程从国外到日本的外国朋友来到这家店吃饭，但打算用信用卡付费时，因为前面的客人在付帐，所以就单纯的等排队。结果突然被店员很没礼貌的喊到太快了！说实话突然被这样的态度吼到不管谁都会感到疑惑，于是我的质问在店员的那般态度下就自然演变成口角。不管怎么说这里的店员对于客人的基本礼貌一点都没有！就算我太着急先站起来有不对的地方，那也应该有别的方法告诉我吧。这是对于客人之前针对外国人以为听不懂就没关系的歧视！通过这件事我想告诉大家的不止是对这家店的失望，更伤心的是让我的外国朋友竟对日本有了失望的看法！

별 한개도 아깝습니다. 외국에서 놀러온 친구와 갔습니다. 계산할때 신용카드를 내고 앞에 사람이 계산 끝나는걸 기다리려고 했던것뿐인데 아니 빨라 빨라 라고 반말로 말 하셔서 싸웠습니다. 손님을 맞이하는 태도가 전혀 안되었습니다. 저도 기다리지 못하고 먼저 카드를 먼저 내놓은것은 잘못했다고 생각합니다. 그래도 조금만 기달려주세요 라던지 다른 말이 있지않을까 생각했습니다 아니 손님이전에 외국인이라서 일본어를 모를줄 알고 그런것 같았습니다. 차별이라고 밖에는 생각할수밖에 없습니다. 이 일을 계기로 이 가게에 대해 실망했다고 하기보다는 제 외국 친구들은 일본에 대해...

Went here since it was meant to have one of the best sushi in Tokyo as an all you can eat. First of the "all you can eat" is full of limitations, you can only eat so many sushi types on a maximum number of orders for a limited time period. The price for this was ridiculous so me and my partner ended up ordering the deluxe set and a few more things. Most of the deluxe sushi set was horribly bad, only the squid one was any good, one of them nearly made me puke. Only good surprise in thus set was the miso soup which was included and we didn't know, but only one soup. Then we ordered the tempura. It came with a sauce, but with or without it still had no taste at all. After this we ordered the 4 type of skewers, which all tasted exactly the same, if one of them didn't have red bits in it I would say they were 4 of the same skewers. After that we ordered a set of eel sushi and a set of california roles, they were okay but I've had better in and out of Japan. For drinks we ordered 2 cokes. The price of all of this was around 7000 yen, which is still cheaper than the all you can eat sushi for 2 (in which men pay more than women for some reason?). I could have eaten 3 much better meals elsewhere for that price. The staff was also ridiculous. The nicest waiter for us was a guy that barely spoke a word of english, lucky for us my partner speaks a bit of japanese. The rest of the staff didn't even try to be polite. The cashier at the front looked like she had no clue of what was going on half the time. TLDR: bad staff, bad food, over priced and overrated. Avoid like the plague. Complete...

I recently had the most disappointing experience l've ever had at this restaurant.

The tablet ordering system was inefficient, confusing, and seemed to enable staff to ignore customers. It took way longer than ordering off a menu in front of you. It didn't have many of the basic menu items you'd expect.

Because of the tablet, there was a clear misunderstanding in my order. When I attempted to address issues, specifically the inclusion of wasabi, the staff devoted considerable effort to convincing me that the food was prepared correctly, without offering any meaningful solutions or alternatives. This approach prioritized justifying the original preparation over providing a satisfactory experience.

Furthermore, the quality of the food was subpar, with the fish tasting below expectations and the sushi presentation lacking attention to detail. Notably, the salmon and avocado roll was poorly executed, with uneven cuts and excessive mayo.

It seemed that the staff's primary focus was on retaining revenue rather than taking pride in the quality of their product or ensuring customer satisfaction.

I am hard pressed to leave one star reviews or not find something redeemable... I would caution others to be aware of these issues before deciding to dine here, and suggest that the restaurant reconsider their priorities to better serve...