A very beautiful restaurant in Aoyama but unfortunately, I am very dissatisfied with the hospitality.
The staff refused the morning set (donuts and coffee) order at 10:55 AM. On the menu is written that the morning set is served until 11:00 AM. But the staff said it has passed the last order so they could not accept any morning set order. Lunch was the only option and look at how unpleasant me and my friend were, the waiter recommended us to order donuts by ourselves to the bakery counter as the dessert.
For lunch, I ordered the Peperoncino Pasta. On the menu, it was written Bacon Peperoncino Pasta but wrong dish was served, it was Fish Peperoncino Pasta. I appreciate that the kitchen staff apologized and make the new dish. (Here I learn to remember what I order and check with what they serve on the table)
The pasta, donuts and croissants are very delicious (especially donuts and croissant) and it iss not pricey too, but if you prioritize service and hospitality, I am sure Tokyo has better option. For a restaurant as beautiful as this and located in Aoyama, you will expect more professional service and enjoyable experience, not poor...
   Read moreI went on a rainy afternoon to Racines to meet up with some friends and at first, I was impressed. The restaurant is attractive and itâs park view is very pleasant. Additionally, the food is good, not great, but they serve a decent meal; just for the record, we had reserved the afternoon lunch set. Unfortunately, the service was very, VERY disappointing. One of my friends was running late and the restaurant was insistent that we start without them. The first two dishes of our course meal were served simultaneously. We felt rushed and they constantly reminded us of our end time. To be fair, they did tell us that we had a 90-minute window but that seems hardly reasonable for a Â¥5000 meal. To say the least, I will not...
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