Update (September 2024): I believe in people and businesses learning and improving. I've been coming back to Afuri over the past few months, and I'm impressed by how much the service and staff have improved. The staff is now consistently friendly and attentive, and the overall atmosphere has become much more welcoming. I'm glad Afuri took action, as I've always enjoyed their food. I highly recommend visiting them - they're doing a great job.
Former review (April 2024): The food here is really good and it comes out super fast. But, there’s a staff member who often sounds kinda passive-aggressive when you’re ordering. It’s not just a one-time thing; I’ve noticed it a few times now. This kind of takes away from the whole vibe of the place and shadows the effort of the rest of the staff. If you’re thinking of trying this spot, maybe check out their other branch for a...
Read moreLast night in Japan and we just discovered this fabulous place. The chefs are amazing and welcoming. He spoke English and checked in on us... because he knew we were struggling to fit in with our American selves lol. Even my picky son enjoyed the spicy chicken traditional Ramen noodles too. Trying to help my son eat I made a big mess accidentally. And spilled the coke too..... long story short they were so empathetic and dashed to help me even though they were busy with long lines. Yes people wait to eat because they have the best food in Yakohoma and super clean vibrant restaurant atmosphere. Wish I had found this place earlier. Great staff but...
Read moreAfter a long trip from Tokyo to Yokohama, I went to Afuri at 10:30pm and was turned away under the guise that the store was “closed.”
There were at least 8 people sitting and eating and on top of that the store is supposed to be open until 11pm.
Additionally, I got the feeling that since I was a foreigner who seemed to have stumbled in that they could turn me away since I probably don’t know the hours even though I did.
Food may be great. Unfortunately I’ll never know but the service was downright awful.
I’ll be telling all my friends and family to beware of the service the staff here (and most likely other Afuri shops) have...
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