JR-EAST HOTEL METS PREMIER YOKOHAMA SAKURAGICHO — Hotel in Yokohama

My original booking was from 20 to 23 April. Upon arrival, since I liked the hotel very much in many aspects (hard products, location, amenities given, etc), I extended my stay by booking two further nights from 23 to 25 April.| |Around noon on 23 April, I went to the front desk to inform a female front desk agent about the extension and have my room key updated. I also asked for a late check out, and she immediately granted me until 2 pm on 25 April. She didn't mention anything about additional charge.| |But at around 11:15 am on the date of checkout, I received a call from a female front desk agent, saying my checkout time was already past due. I was requested to immediately vacate the room. Otherwise, an additional charge would be incurred.| |I explained to her about the late check-out granted three days ago. But it all fell on deaf ears. She kept saying additional charge was required.| |She didn't reply that it could be a mistake made by the first female agent, or make an apology that there could be a miscommunication (not from me, but the first female agent). Or in fact it could be a mistake on the part of the second female agent who called me.| |She just kept saying what she wanted to say, without listening to me. Even without making any reference to what I had explained. She was like a robot.| |I explained that I just got up from bed, and even if I was required to vacate, I needed time to pack up, etc. She then gave me a further 15 minutes (?!) and said otherwise additional charge would be incurred after 11:30 am. She remained heartless, insensitive and unreasonable despite what I explained all along. In her mind, I was only a liar, not a customer to be believed| |At last, I insisted and finally got a late check-out before 12 noon without charge.| |This was the first time in my life, staying hundreds of night that I encountered this kind of problem. Shall I ask for a written confirmation each time I request a late check-out?| |I understand that mistakes are bound to happen, but the issue could have been handled in a much better and reasonable manner by the second agent...

This was my first stay at JR Met at Yokohama Sakuragicho. It is conveniently located next to the train station although it is not the main yokohama station, it is near to many attractions such as Chinatown and the ferry’s wheel. The hotel is pretty new. I was warmly welcome by the gentlemen at check-in (thank you guys - you are the best!). This hotel employs good technology. Eg check-in and out is by a self-help machine. Although I don’t understand Japanese, there is English option on the menu. Just follow the instructions and everything is good. There was also a man who appeared on screen to guide me through and explained the procedures. The room was very clean with daily housekeeping (note that not all business hotels in Japan offer this service. Some only clean your room every 3 days.). I love the toilet which comes with attached bath tub and shower area. So much bigger compared to the other business hotels I stayed like Toyokxxxx and Keixxx Presxxx. The room is very modern with a big TV and most importantly the size is so far the biggest for me amongst the business hotels I stayed. You can help yourself to the bathroom amenities as well as coffee at no charge (other hotels will charge you for them). For a standard room and price I paid, it’s value for money. I will look out for JR Met hotels in future when I come...

Great hotel right next to the JR station. The rooms are decent size but not "massive" nor "tiny.", You can't really open up 2 large suitecases and keep them open all the time, but the size is still decent. The location is great as it's right next to the JR station and shopping mall.

Rooms were goos though, of course, not perfect as I could still see some dust in some less used places. Amneties can be taken freely in front of reception and h they have a wide range, including different types of bath salts, face masks, face products, cotton pads, toothbrushes, toothpaste, etc.

The few staff I interacted with didn't speak english, but it was fine. You can also send your luggage from the hotel, and they use the yamato delivery service, and the prices are standard.

usb plugs available on the bedside, they also provide a multi port charger for phones. Some complimentary chocolates and drinks are provided in each room, once, during your stay. 2 cans of water are provided each day.

Starbucks and...