I’ve eaten at shake shacks in Las Vegas and NYC and both times never was too impressed with shake shacks burgers but today at this shake shack it blew me away!!! I came in just at the right time while there was no line I walked up to the counter ordered a smokeshack burger, large cheese fries, a beef hotdog w/cheese and a fifty/fifty drink(half lemonade half iced tea). Customer service is always pleasant in Japan by the time I finished my order the line had grown out the door! I waited about 10 minutes for my food and everything looked relishes the cheese fries were hot with a nice amount of salt and the cheddar/American cheese sauce blends extremely well together. The burger was cooked thoroughly and still juicy bacon was crisp the drink could’ve been a little sweeter but we’re not in America were we pour sugar on by the handful so no points loss there and the hot dog with cheese was also perfect. I was full but still debating if I should order something else for a next day meal but opted not to since my order had came out to 2,700¥ definitely expensive but was worth the experience saying I’ve eaten at shake shack overseas. Will...
Read moreVisited 27th August at midday. Greeted by friendly, helpful staff. Offered an English menu (though not needed). The counter staff spoke to me in English (though not needed but worth noting if you don’t speak Japanese).
The place was crowded but luckily we (my son and I) found a table. Nice minimalist interior with real wooden tables.
However, a major issue was lack of ablutions, not even a wash basin and no wet tissues which are just about in every eatery in Japan. We had to walk into the shopping centre just to wash our hands, which took several minutes.
The food tastes nice but the burgers are small and ours had soggy buns, and given the exorbitant prices, that was unforgivable. The fries were excellent, though.
No set meals so no chance to save money.
Despite a member of staff hovering in the dining area, there was never any attempt to clean tables so they were dirty.
We had a burger each, we shared a portion of fries and we had a drink each, which...
Read moreDisclaimer: I don’t take beef so maybe this review is unfair. Went to Shake Shack after hearing so much hype. The branch at Minatomirai did not have a queue. We had the mushroom burger, pork hotdog and crinkle cut fries. Bill came up to 30k+ yen. Which is by no means cheap. Was sorely disappointed with the hotdog. I had better hotdogs at ikea at a fraction of the price. It came as a bun and sausage. No other toppings or deep fried onions etc. It was as slipshod as buying a pack of buns and sausages from the supermarket and carelessly slapping them together. The shroom burger was better. Rather on the small side for the price tag. But at least the melted cheese within was nice and mushroom was tasty, as mushrooms generally are. I had MacDonald’s fries just a day prior and honestly enjoyed those much more than shake shack’s fries. There’re heaps of burger joints in japan. I certainly won’t be going to any shake shack...
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