Dragon-i Restaurant @ Gurney Plaza — Restaurant in George Town

Frankly, the service is quite bad for the price of the food we're paying. Food doesn't get served all at once but came one by one with 15-20 minutes in between, so the first dishes were already cold. Perhaps our table was missed out as the bigger tables around us had almost all their food despite us coming before them. But that just concludes that they were not attentive enough since the waitress/manager did not seem to be sorry in the slightest when they served the last dish. In fact, when our dish was served, some spilled on the table, and not a single apology was given. Unexpected from such an expensive restaurant.

I would not recommend this place, despite being a longtime patron of this brand. It is just disappointing. The food still tastes good, but I think there are better places with similar quality and better service. Or perhaps, just avoid this branch at...

This is not my 1st time have my lunch in dragon I, but this is time really make me feel disappointed for the service and waitress attitude. Wasting my 40 minutes and no food been serve. But other table just with is just order, the food come 1st. I told the waitress that I would like to cancel my order as I have waited too long and even the new came in customer already get their food. The waitress just look at me without make any apologise. Didn't want to make complaint, but really ruid my mood with this kind of bad service. Wasted my time for 40 min.

Ps: my table is 2pax, they take it 1 pax. I have make my order at 1440, but they key in my order at 1453. Another attachment is the table next to me, they come in after us, and we take the order 1st. But food serve for them 1st, as you can see they key in their...

COCKROACHING RUNNING OUT OF THE DIM SUM BASKET!!!

I am writing to report an incident that occurred during my visit on 10/07/2025 at around 11.10am, While we were dining, we noticed a cockroach came out from the dim sum basket and running around our table, which was extremely disturbing and unacceptable in the food service environment. This incident raises serious concerns about cleanliness and pest control at your restaurant, Aside that the staff shows no concern or remorse when we brought it up and asking us how do you want to settle your bill. We refused to settle the whole bill cause we only had two dishes, the rest was ruined due to cockroach came out of the dim sum basket. Staff then agreed that no payment needed.

I urge you to take immediate actions to address both the pest issue and...