heytea (Gurney Plaza) — Restaurant in George Town

What's going on with this Heytea shop? Why do some people always scold employees in front of customers? Especially the girl with dyed hair and glasses, and the boy with glasses. The name appears to be Edwin. I feel like you are a coach. But you can't scold employees in front of customers. Ugly or not? You will know it yourself. Damn it. Seriously affects appetite. We customers come to consume, not to watch dramas. If you want to perform, please go somewhere else. Also, blond girl with glasses, I see you walking around all the time. Keep pressing your phone? Can't you prepare water for those hard-working employees? Is your workplace a place where you can use your mobile phone? The reason why customers wait so long is because those few employees are working hard while you are walking around and pressing your phone. I don't know what you are busy with. You can go home and press . Can our customer's water be prepared first? Every time there is such a long queue, it's because you don't take your work there seriously. Will never come back again,...

BAD ATTITUDE For starters, we queued for about 25 minutes, including the ordering line and the pick-up line. When we were waiting for the drinks to be prepared, we noticed our number disappeared from the preparing list and didn't appear on the pick-up list. So, we went to the counter to check with the workers, and they said it might be due to a system error. We gave our receipt to another worker, and he complained and whispered to the other worker, saying, "WHY DON'T THEY KNOW HOW TO QUEUE PROPERLY," even though there wasn't a line....

In conclusion, the long wait time, system errors, and the staff's unprofessional behavior made our experience quite disappointing. We hope the establishment can address these issues to improve customer satisfaction and create a more pleasant experience...

I took advantage of a buy 1 free 1 offer, and although there was a long queue, I managed to place my order through the app, skipping the line. However, the order collection was chaotic. My number appeared on the screen indicating that my order was ready, but when it was my turn, the person in charge couldn’t find my drink. I waited for about five minutes while they searched, and the people behind me were getting impatient.

It’s clear that the system in place can only handle a small number of customers efficiently. Ideally, customers should be able to collect their own drinks when their number is called, but at this store, they still require someone to hand over the drinks, which adds unnecessary steps, causing delays and...