Chelo's Sweet Appam • Bangsar — Restaurant in Kuala Lumpur

Very disappointing experience I had during my visit to your restaurant on Friday around 4:30 PM for tea. The shop wasn’t particularly crowded at the time, and I noticed some tables were left uncleared even after customers had left. I had to call a few times before someone came to clean up the table I was about to use.

I ordered appam and coffee. While the appam was served, the coffee never arrived. I followed up with a few different staff members who kept saying it was “coming,” but unfortunately, it never did.

What upset me most was the response I received when I mentioned the missing coffee to the staff member at the payment counter. Instead of acknowledging the mistake or offering an apology, he told me in a rather dismissive tone that “there will be plus and minus, you have to adjust, either wait or just leave”.There was no thank you or any sense of courtesy. he simply handed me the change with a sour expression and walked away.

I left the restaurant feeling shocked and disappointed. As a customer, I understand that mistakes can happen, but I believe the way they are handled matters a lot. Unfortunately, this experience has made me think twice...

Chelos has been around for ages... Its a go to spot for anyone when they have a craving for sweet appams. Food quality used to be amazing when it was still a stall (during early 2000)

However in recent years (ie especially post covid) the food quality has dropped and the system to order and serve food has been bad. No proper que for ordering and getting it delivered to your table. This was the case even when they were having a stall and managing lesser number of customers vs. today.

Now that they have opened a restaurant, they should at least be more organized and improve the service and food quality. Also the ambience of the restaurant was decent but stuffy! My friends & I were sitting at the entrance of the restaurant to get some air and yet, we were sweating away due to poor air ventilation in the restaurant, stuffiness.

My visit to the restaurant on 1/1/25 was a huge dissapointment. Will never go back to this restaurant because of their bad service...

Visited the shop today 17th Sept (Tuesday) around 845pm. We are their loyal customers for 30 years. We only got a seat outside the shop as the shop was full house. Waited for almost 15 to 20 minutes but nobody came to take our order despite us calling them to take order. Finally the boy (who is actually the owner's son) came to take order and when he saw our table dirty he said he will get a cloth to wipe it and went missing thereafter.

We saw him at the cash counter talking to his mother and we called him again he acknowledged but never came (when confronted the excuse he gave was he got carried away with others orders).

Finally we decided to leave to next shop and when we got up to move the owner lady did see us from the cash counter yet still didn't make any attempt to stop us.

So in a nutshell, we are no longer going to visit this shop anymore as we find their service is very bad and their workers are not...