Domino's Mega Mendung — Restaurant in Kuala Lumpur

Very disappointed from recent orders.

The apps become so slow and difficult to complete because i used to add-on, but it keeps refreshing and I need to redo over and over again. For order itself I need to spent at least 45mins to an hour time! And to wait about an hour for the delivery!

Yesterday, same thing with the apps, slow and difficult. Upon payment, 1st payment attempt was disappeared after I keyed the OTP code and go back to the order summary before payment page. I proceed payment again. When done my credit card credit limit reduced by double the amount. Call the bank, they can see nothing until merchant done settlement. Call domino’s call center, the IVR given option only to transfer to shop. Been calling for an hour, none picking up!

Im waiting for my order for 1.5 hour till food delivered. No apologies from the deliveryman until i asked “Kenape lama sangat?”, he answered “hujan byk order kak”. I was okay it and i wondered what’s the reason about last week order? It wasn’t rain and I’m sure.

I got the pizza with normal cheese portion although i paid for 2x extra cheese top up!!

Is now the payment reflected twice with only one set of food delivery. I need to take up all the hassle to deal...

I ordered 1+2 pizzas for delivery at 7:17PM and only received my order at 9:50PM; by which time I had already gone out to buy something else for dinner because the wait time was ridiculous and frankly, I wasn't even sure if it was being made/processed. Domino's hotline was EXCEPTIONALLY USELESS as well. I either got hung up on or my calls would not go through, so there was no way for me to check on my order and no way for me to even cancel my order. I understand that the hotline is a FRANCHISE issue and not a BRANCH issue but in any event, I didn't receive any messages or calls from the branch to inform of the long waiting time either.

I also understand that today is Raya Haji and the store may have very well been understaffed but this is not a good excuse anyhow. Either stop taking orders or close the store for the day if you're unable to manage. This branch's management seriously need to do better.

I rarely give bad reviews but I have to make an exception for you because I'm much too disappointed. I would not be ordering or recommending Domino's for a long time and anyone else considering to, proceed at...

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