Hometown Hainan Coffee LOW YAT PLAZA — Restaurant in Kuala Lumpur

Came here for breakfast, and we ordered a portion of kaya toast and the western breakfast plate. The kaya toast was quite nice, I enjoyed eating that. However, the western breakfast was not so good, unfortunately they gave a lot of meat and egg, that did not taste very good quality even though we paid 30 RM, and not enough bread on the side. The beans were alright, not too bad. We wanted to order more bread, but it didn't show in the menu that we could order extra bread. The service was a bit strange, we had to order on the phone, which I don't like so much to be honest. For this reason we couldn't order more bread, since the service is very inflexible and could only order directly from the menu on the phone. Even when we asked the waiter for more bread he said that we would have to order a portion of toast with some topping. But I didn't want extra tuna, or meat or pay for something that I did not want... To me, bread is very important when there is a lot of meat and egg, so this definitely ruined a bit the meal. The coffee was average. The orange juice was nice...

First of all, I'm not sure why this restaurant has good reviews. Maybe western delicacies are not their specialty.. but seriously? Cheese baked spaghetti tastes like a RM10 one you get as pre-made from a college canteen. Don't get me started on the basil pesto, you get mint leaves overload instead a tasty pasta. If the store cannot afford to focus on western delicacies, stick to your strong points and focus on marketing a dedicated menu. Stop adding things just because you want to look like you have variety of food. Even the time it took to receive our bad tasting food was so long. I couldn't finish mine nor did my friend. Even the cup for frappes, I'm not taking away so why are you giving me a plastic cup? Does your restaurant not know about ESG initiatives?

Such a shame that my first time here left such a bad impression to my taste buds. AND IT WAS RM90+ for a 1/10 pair of meals.

Hopefully owner can reflect on this and please. Train a proper chef for your western foods if you want to keep it...

Hi, I would like to give feedback about your branch at Times Square (Hometown Hainan Coffee).

The entire staff was extremely rude and unprofessional. We came with my elderly parents who were very tired from walking around the mall, and we just wanted to sit down, rest, and order something to take away.

But the staff told us that takeaway is only allowed if we pay by card. We explained that we have cash, and they said they don’t accept cash unless we sit and eat. Why are customers being forced to use cards? There are exchange rate differences and extra fees when using cards, and as tourists, we mostly use local cash.

Even after we sat down, they still refused to accept cash unless we paid 10% more. This is completely unacceptable and unfair. The treatment was terrible, and it’s sad to see such bad hospitality in...