Burger King • Plaza Low Yat — Restaurant in Kuala Lumpur

I am writing to express my dissatisfaction with the experience I had. Unfortunately, my experience was far below the standards I have come to expect from Burger King.

1.Excessively Long Wait Time : I experienced an extremely long delay in receiving my order, which was well beyond what would be considered reasonable for a fast food establishment. Despite the fact that the restaurant was not particularly busy, the service was painfully slow.

Hygiene Issues : I also noticed multiple hygiene concerns, including [unclean tables, food debris on the floor, improperly handled food, even the kitchen look very dirty from outside .]. Such conditions raise serious concerns about the cleanliness of the establishment and adherence to food safety regulations.

Poor Customer Service : one employee was screaming very high to communicate the order number, which make me really inconfortable.

I kindly request that you address these issues to ensure future customers do not face the same experience, knowing this is not the first time I’m attending this bad...

RUDE ILL MANNERED STAFFS. Wife came to order, cashier woman keot playing with her phone, wife had to call out nicely, then cashier woman and all the staffs were very unwelcoming and rude. Why is she shouting at my wife? We wanted ala carte, she kept asking "seketul/one piece of fry or one set", then raising her voice. Had to keep repeating "ala carte" but the mak cik kept shouting "burger or chicken set". When my wife got upset and saif "never mind" bc she kept shouting and being angry/rude for no particular reason, the woman and several staffs shouted "woi", you'd have thought we were the one being rude or slapped the mak cik. When i came in to ask they including the manager wanted to justify they were right. Traumatizing, bad experience with rude staffs. Go here if you want your day ruined by them shouting at you for no reason. Read other comments here, seems others experienced it as well. Would give...

Why the cashier shouting me?she said she is the one who is he helping me so I can’t change my order when I ask change the coke to orange juice. But isn’t she doing her job? She said she will lose her money when I change the beverage type?? I almost got really upset. I wonder what’s wrong with Burgerking’s system here. So the staff lose money when customer cancel and order again? I don’t believe that is how the system works. If that is true there must be something really wrong here. The manager had to deal with all the customer service. The cashier girl is so stressed out and can’t explain properly when customer ask something. There is no communication here. The cashier only shout to manager other staff to customers. I don’t know why the cashier girl is so upset. They need to hire more staff or fire the shouting girl. Something is really...