Kenny Hills Bakers @ Desa Park City — Restaurant in Kuala Lumpur

Kenny Hills Bakery is definitely famous across Malaysia. Their menu beautifully curated, desserts picture perfect and the atmosphere is rustic.

But don't let all that shimmer and shine fool you. After visiting this spot, I can safely say that it is not up to standards whatsoever. It's beautiful, packed with customers. The desserts however? Rancid and vile.

Let's break it down, shall we? I can't speak for all desserts but what I ordered was the bare minimum. Tiramisu Cake (RM18) and Pavlova (RM16), simple enough.

The Tiramisu Cake? Don't call it that. It lacks any flavour of tiramisu and simply tastes of caramel, nuts and cream cheese frosting. Cake was dry and flavourless with only the frosting to provide some sort of sickening moisture. Unless you like a toffee-like caramel cake coated in a variety of nuts, go ahead and order it. But if you expect any coffee flavour whatsoever? Save yourself the money and go elsewhere instead of wasting it on a sorry excuse for a 'tiramisu' cake.

The Pavlova. Boy do I have a lot to say about this. Visually, it is a stunning dish. Taste wise? One of the worst I've had in a while. Let's start with the fruits. Flavourless, bland, sour. I get it, to save costs fruits can't be crazy high quality. But the peach was sad and flavourless, tasted like refrigerator water with a hint of peach. Strawberries? Sour, but not the worst I've had. Blueberries? Mushy, bland and lacking any blueberry flavour at all. I guess I can't fault them for the quality of their fruits, but what I can do is break down the meringue and cream.

The cream lacked sugar, but paired with a meringue? I understand why they went with the sugarless route. You could taste the fresh cream and that was relatively delightful... until it's paired with the worst thing on the plate, the baked meringue of the pavlova.

The meringue is the main part of the dish. But it tasted like a wet sulfuric fart. it was too hard in some places, undercooked and sticky in some. Most importantly, it was so painfully egg-y that I couldn't keep my mouth closed while eating it because all I could smell and taste was sugar and the disgusting scent of sulfur. I know my way around desserts, it is a passion to review good desserts and food in my free time. I could tell that by the smell of it, it was made with old egg whites that were on the brink of going bad, that is not how a proper meringue should be. Believe me, it took me a significant amount of strength not to heave at every bite. Unless you like the taste of wet egg farts in your mouth? For the love of all things great in life, don't get this. It's disgusting.

To point something out that deeply upset me, is that should you appear anything less than financially privileged, be prepared to be treated differently one way or another. Service was acceptable but compared to everyone else carrying designer bags? It's night and day. Classism is alive, thriving and served alongside overpriced dishes.

In conclusion, don't get the desserts. As someone with a busy academic career, I don't post reviews much, this was too foul of an experience not to. I'll update this review should I ever return to try their artisan breads. But all and all, I doubt I ever will after the experience I've had. Kenny Hills is just a brand name slapped on mediocre garbage desserts. There are far better...

My third visit to Kenny Hills Bakers left me with mixed feelings, as my enthusiasm for this bakery was met with a rollercoaster of experiences.

Service (2/10): Sadly, I must commence with the sour note of service. On this occasion, the service stumbled with a resounding 2 out of 10. The ordeal of obtaining a simple glass of water became a two-act play, involving interactions with not one, but two bewildered staff members. To make matters worse, the order receipt seemed to have scattered itself haphazardly across chairs and tables, resembling a confetti explosion at a rather dreary party. Displeasure clung to the air like a persistent odor.

Atmosphere (3/10): Kenny Hills Bakers boasts two floors, yet neither offered a respite from the disheartening beginning. The first floor, besieged by an onslaught of patrons, felt oppressively crowded. Ascending to the second floor, I hoped for salvation, but was met with dim, inadequate lighting that cast shadows upon the potential of a more welcoming ambiance. It was clear that the setting was not this establishment's strong suit.

Food (7/10): Now, on to the redemption – the food. With a sigh of relief, I can acknowledge that the culinary department managed to salvage some of the evening. My perennial favorite, the Ruben Toastie, continued to shine with a solid 7 out of 10. As a loyal enthusiast, I gladly overlooked the unmentioned surcharge for extra beef, for it was a small price to pay for culinary perfection. This sandwich is, without a doubt, worth every penny.

Regrettably, the Nasi Lemak served here proved a profound disappointment. The rice, often the lifeblood of this beloved dish, was dry and devoid of the rich embrace of Santan. It was, by far, the most lackluster rendition I've ever encountered.

Sambal, though not extraordinary, managed to avoid the abyss of mediocrity. It didn't quite elicit a "wow" but it was, at the very least, palatable.

The side dishes, prawn and chicken, maintained their dignity in the midst of the culinary turmoil, offering a standard and unremarkable complement to the otherwise erratic dining experience.

In conclusion, my third outing to Kenny Hills Bakers was a tale of fluctuating fortunes, marked by disappointing service and ambiance, yet partially redeemed by the consistent excellence of the Ruben Toastie. Alas, the Nasi Lemak left a taste of disillusionment in my mouth, reminding me that even in the world of enthusiastic restaurant, not all loaves...

DONT come here unless you love BAD service 😀 read the other 1 star reviews it’s mostly on their customer service. All they can say is tq for the feedback and NOT do anything their HORRIBLE service.

If I had a choice, I would NOT give any stars. Because the service and the food is BAD. I would still close one eye on the food quality but the service I just CAN’T.

please educate your staff or at least provide proper training if they are going to work the front line to service customers.

Seated by a waiter Went to the front to check out pastries Ordered & was asked to pay - paid. Handed me my pastries in a takeaway bag. Was confused cause I didn’t ask for a takeaway so I just went back to my seat & ate it. Approached by a bald-ish chubby guy in a blue long sleeve and said “MISS, if you want to takeaway you can’t eat here” - not in a polite manner First of all, the cashier staff did not even ask if I wanted takeaway or having here. You’re working the cashier, isn’t that the first and basic question to ask? He insisted that the cashier said that I wanted takeaway Then we said that they should ask their staff properly & not lie & not to blame us. He proceeded to RAISE his voice & said “I DID NOT BLAME YOU” You NEVER raise your voice at a customer & the way he first approached was not very nice either. He proceeded to argue back & forth with us when we told him that we did not ask for a takeaway & I did not know that I was not able to eat it there. My other friend did order fries & some pastries so we are not just sitting there with our takeaway pastry.

Is this how you educate your staff to treat your customers? To raise their voices? This would not have happened if your cashier staff would ask the basic question & be more attentive as I was already seated and it was not even busy.

The other manager (i assume so) who was on shift wearing blue long sleeve, had long hair tied in a low ponytail , side parting, really really skinny. They were just staring from inside & did not bother to come out and readdress...