Salad Atelier (Avenue K) — Restaurant in Kuala Lumpur

Staff name - Htpi Ra AK

Unprofessional Behavior: The staff refused to honor a discount displayed at the payment counter, making it seem like getting the discount required jumping through unnecessary hoops. The staff member was visibly unhappy and spoke to us in a disrespectful tone. We have no problem paying the normal price, but why show and advertise a discount if you don't want to inform and allow your customers to use it?

Lack of Communication: The chicken we wanted was out of stock, and they substituted it with another type of chicken without informing us. We noticed another staff member trying to explain the situation to us, but the original staff member scolded them for attempting to provide an explanation.

Inconsistent Service: We are regular customers, and usually, our meals are served on plates. However, today they served our food in takeaway bowls, which made it difficult to eat. We were dining in the restaurant, not taking our food to go.

We hope Salad Atelier (Avenue K) takes appropriate action as we are paying customers, not eating for free. It's essential to train and hire staff who can handle customer...

I have been buying salad here for the past few months, almost every after working day without fail as it’s near to my workplace. Every time they charge me rm19.10 and no issue at all. I always deal with the senior staff but most of them either resigned or transferred. Customer service is just normal until this new guy came. On 2/4 after work, as usual I went to buy the same salad. He said total is rm23. I told him it should be rm19.10 as It is the same salad I usually buy. He said rm19.10 was a discounted price so I told him no, im not aware of this is a discounted price as nobody told me so since the day one I came. After abit of talking and towards the end of the conversation , this guy said in a very unhappy tone and rudely told me : “This will be the last time !” (There was another customer standing behind me). Since then, I stop going there. It was such an unpleasant experience ! I don’t mind paying the price but it’s the manner you approached...

Scheduled grab food from this shop but ordered wrongly, wish to cancel but no one response to my call, ordered on 1pm, started to call the outlet immediately after the order, couldn't get respond from them, called other number which showed NIE from the website, no respond after the food has been sent, 1pm contacting everyone and 1:50pm only get respond and end up im paying for their irresponsibility and unresponsive behaviour, not sure how a service like this could survive as the people on whatsapp tell me that "The grab order is auto accept, we couldn't cancel" and does not provide me any solution, like lying to people and wish i was dumb enough to belive that a restaurant could not cancel its own grab order, disappointed on the service and does not provide any service recovery, the person just ignore my message for hours, thanks for the...