Dear Subway Team,
I am writing to report a very disappointing experience I had at your Utama outlet. On [6th July 2025], around 7:20 PM, a female staff member on duty behaved in a manner that was extremely rude and unprofessional.
When we approached the counter to place an order, she abruptly told us that only cash payments were accepted and refused to process card payments. While this was inconvenient, we still managed to arrange cash and were carefully calculating our order. As we were about to order a roasted chicken, she made an uncalled-for remark saying we were “just wasting our time.”
This behavior was completely unacceptable, especially since there were no other customers at the outlet and we were being patient and polite throughout. As paying customers, we expect to be treated with courtesy and respect, not to be spoken to in such a dismissive manner.
I request you to look into this matter seriously and ensure appropriate action is taken to avoid such experiences...
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