Subway 1 Utama Shopping Centre — Restaurant in Petaling Jaya

Dear Subway Team,

I am writing to report a very disappointing experience I had at your Utama outlet. On [6th July 2025], around 7:20 PM, a female staff member on duty behaved in a manner that was extremely rude and unprofessional.

When we approached the counter to place an order, she abruptly told us that only cash payments were accepted and refused to process card payments. While this was inconvenient, we still managed to arrange cash and were carefully calculating our order. As we were about to order a roasted chicken, she made an uncalled-for remark saying we were “just wasting our time.”

This behavior was completely unacceptable, especially since there were no other customers at the outlet and we were being patient and polite throughout. As paying customers, we expect to be treated with courtesy and respect, not to be spoken to in such a dismissive manner.

I request you to look into this matter seriously and ensure appropriate action is taken to avoid such experiences...

Went there at approximately 1:50pm. I UNDERSTAND new staff will have a hard time handling customers BUT you can’t look at me in the eyes and ask me which one is chicken breast and meatballs. YOU can’t work in food business and NOT know what you’re serving. I had 3 orders and I lost my damn mind. I’m pretty sure all 3 staff that was there wasn’t all new but why was one of them loudly scolding the other staff infront of all customers and when they packed my food … the meatball rolled out 👎🏻 at the end I asked for split payments as it’s for different people and the cashier said ‘ yeah yeah ‘ asked me a few more questions and guess what? There wasn’t any split payments at the end and HE asked me what to do. FINE. I paid everything and left. The only thing they did correct were the...

Honestly, every time I come to this specific branch, one of the staff is always for some reason very rude. I have no idea what is their problem at all. Today, my family decided to have dinner here and when my mom accidentally picked the tomato which she didnt want. Then, I told that staff to not put it as the staff decided to throw the tomatoes into the discard bin very annoyed. He then went on to have an annoyed face and was extremely rude overall. They even ran out of lettuce 💀💀. This is not the first time that has happened before. I am so disappointed on the service since the food is pretty damn good and I also come here bc I want to eat something light. Do better, especially to...