LOS LOOSERS — Restaurant in Mexico City

I have no idea how this restaurant barely has 4 stars.. i’ve been vegan for over 10 years and i’ve tried many vegan restaurants in CDMX and this restaurant is by far, my new favorite. Everything was incredible. I ordered the Al Pastor Gyozas, Fish taco, and the mushroom burger accompanied by a glass of wine. I was truly in awe how the chefs were able to combine so many different flavors in each dish. The texture, the flavor, the aroma, everything was simply perfect. I can’t stress enough how many succulent flavors were packed into each bite. I have seen many reviews complaining that the prices are too high, I couldn’t disagree more. The food is worth every single penny and I will gladly pay it every time that I return. In addition, the service is really good and friendly while the food came out promptly. Honestly, wish i could give this restaurant 10/5 stars because it is truly that great. Definitely will be back soon.

UPDATE*

Subject: Extremely Unpleasant Encounter at Los Loosers

I recently dined at Los Loosers, and my overall experience left much to be desired. Initially, my disappointment stemmed from the absence of any available wine options, prompting me to consider alternative dining choices.

While leaving the establishment, my disappointment took an unexpected turn when I overheard a waiter engaged in a discussion with a colleague, insinuating that the restaurant's prices were beyond my means. This overt commentary on my financial capacity was not only unprofessional but also a clear breach of customer service standards.

Feeling compelled to address the matter, I confronted the waiter, expecting a resolution or an apology. Unfortunately, my attempt to engage in a civil conversation was met with blatant disrespect. The waiter, rather than acknowledging the lapse in professionalism, responded by suggesting a physical altercation and even specified his availability for a confrontation, mentioning he gets off at 8 o'clock.

This shocking response not only showcased a lack of customer service etiquette but also created an uncomfortable and hostile environment. It is disheartening to have such an encounter at what should be a welcoming establishment. My expectations for a pleasant dining experience were shattered, and I am left with a lasting negative impression of...

Subject: Disheartening Visit to Los Loosers: A Detailed Account

My recent visit to Los Loosers was marked by a series of unfortunate events that compelled me to reevaluate my perception of the establishment. Initially drawn to the restaurant, I was disappointed to find that they lacked any wine options during my visit.

Opting to explore other dining choices, I was on my way out when an unsettling encounter unfolded. While passing by, I overheard a waiter engaged in a conversation with a colleague, making disparaging remarks about the prices and insinuating that they were beyond my budget. This unprofessional commentary left me taken aback and questioning the level of respect afforded to patrons.

Choosing to address the matter, I approached the waiter in question in the hope of a constructive conversation. Regrettably, my attempt was met with an alarming lack of professionalism. Instead of an apology or acknowledgment of the inappropriate behavior, the waiter responded with a suggestion of physical confrontation, even specifying his availability for a potential altercation after his shift at 8 o'clock.

This shocking response not only demonstrated a disregard for customer service norms but also created an atmosphere of hostility and discomfort. It is disheartening to recount such an experience, as I had initially expected a positive and welcoming environment at Los Loosers. This unfortunate encounter has significantly tainted my perception of the restaurant, and I find it necessary to share these details in the hope that such incidents are addressed and prevented...

This was the first restaurant that I tried on my visit to Mexico City, and boy do I feel like a “loser”. Fitting name.

I ordered the Habanero Miso Ramen. It looked really beautiful when it arrived but looks can be deceiving. The first odd thing was that they had created a large mushroom tempura (breaded and deep fried) - but then they put it in the broth which makes no sense. It was also hard to eat because of the size... I would need a knife to cut it.

The noodles were nice at first but quickly turned quite mushy... a theme.

The broth was excessively salty however and was basically inedible. I started to feel sick about 1/3 of the way finished. I told the waiter that it way very salty and asked if he could add a bit of a lite broth to it to balance it out and it came back the same.

I decided that I would just take the rest to go and correct it at home by diluting the broth.

... and then I was told that they had no containers. Hhmmm, okay? I think they deliver too. So I said that I would just have to leave it and it was a waste of money.

This is where the owner or whoever was in charge should have stepped in and told me that they would not charge me at all or at least take half off (it was 245 pesos... so already expensive for noodle soup).

He said sorry but nothing was done to correct what had happened.

I don’t plan on returning and I walked away feeling regretful about...