Cafeína Tulum — Restaurant in Quintana Roo

I visited this morning for my breakfast, looking forward to a pleasant drink and a relaxed atmosphere but what happened was deeply disappointing. The man in the photo working there not only showed blatant ignorance of his country’s rules, but also engaged in discrimination by refusing entry to a service dog belonging to a customer with a recognised disability. This behaviour is unacceptable. By denying entry to a customer simply because they brought their trained service dog, he failed to respect the dignity and rights of a person with a disability. He demonstrated a lack of training, empathy and common decency Under Mexican law and the Ley General para la Inclusión de las Personas con Discapacidad (General Law for the Inclusion of Persons with Disabilities) Article 12 states that “persons with disability who have as support for the performance of their daily activities a guide dog or service animal shall have the right to such animals to access and remain with them in all spaces where they carry out their activities.”  Also, the law prohibits any restriction that prevents the exercise of this right.  Therefore what occurred at this café wasn’t merely rude—it may well be a violation of the law. A service dog is not a pet, and businesses have an obligation to accommodate people with disabilities. The refusal signals either ignorance of the legislation or a deliberate act of discrimination. I strongly advise you to avoid this place as long as its staff remain untrained in disability inclusion, respectful behaviour and legal rights. If you do go, be prepared for the possibility of unwelcome surprises and stand firm on your rights should you need to bring a...

i suggest you never sit outside, unless you don’t mind being hounded by endless people attempting to sell you items or just asking for money. this place is usually very busy, especially in the late morning and early afternoon- but when you try it you’ll see why. the lattes are good and at some of the best prices in town! wow. they don’t ask for a tip, which is nice, but is appreciated if you choose to do so. they take card. the service is very slow, but it is busy. if they are not busy then it will be fast. yesterday i attempted to secure coffee to go but said it would be 30 minutes— i came back a couple hours later and it was mostly cleared out and not a long wait at all, although they said no food- only drinks now. they have skim milk, a win! i’d recommend this place. not 5 star because of the slow service and constant hounding of people...

Last day in Tulum and we discover this place, if you are reading this, make it a stop in your vacation earlier, you will be back.

Beautiful & modern café on « Main Street » in Tulum, Cafeína offers everything you need to start your day on the right foot. Their coffee is above average tasting, pasties are limited but quality, and the real standouts are the breakfasts.

Do not miss the chilaquiles, this dish was my favorite breakfast in Mexico. The green sauce, the soft and melted tortilla and the fresh cheese combine to wake up your taste buds in the morning - outstanding.

They opened on time at 7:30, service staff were quick and efficient, service with a smile. The dining room is modern and fresh. $475 MXN for 2 breakfast + 2 lattes.

Highly recommended.

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