Lucifer Coffee Roasters BAR kennedyplein 103 — Restaurant in Eindhoven

I am tourist and I happen to passby to grab a coffee. I was the first one in que to pay for coffee but the young lady at the counter thought I am some loner or thug because I was not wearing a tuxedo so apparently she let the gentleman wearing suit have the first go because appearances did matter to her it seems. Then i was told the coffee will be at my table apparently waiting for 15 mins and I stepped in to have it taken by myself. So now the real deal while I was enjoying coffee, with the croissant young lady from the counter approaches me and took the try away, plus warned me that I can’t have the item with my coffee if it’s not bought from them. I had already told the lady while placing the order I am not from here and she might have thought ah a refugee. Now this note if for the management and the young lady, I have worked for hospitality industry as manager & I am a frequent traveller, thus is a suggestion for your shop to progress. Inorder to have a good business you need to have some ethics, code of conduct and focus on better customer service . You can’t simply judge a book by its cover and think someone is nothing by just their appearances. Just FYI I can buy your coffee shop but that’s not the point here. As a customer service industry strives on customers you can’t afford to make them upset and say whatever is n your mind. I sincerely think there is a room for improvement and notes are taken for the servers to adhere to better attitude...

It's a specialty café, so definitely better coffee than at regular cafés/bars, however, despite the ok beans, the quality of the espresso is not nearly as high as what you can find in 2 or 3 other places in the city. Bitterness and astringency in the cup. Maybe the grinding could be adjusted more often. 3/5 for the coffee and 5/5 for the cakes (really good!!): 4/5 average for products.

Service was not pleasant, I was treated in a rude way by the staff when trying to pay by card. I pulled the pivoting terminal towards me, which prompted the lady behind the counter to immediately drag it back aggressively and mumble something that it does not work. She then proceeded to give me a mobile terminal. Moreover, although the shop was rather empty in the front and in the back, it took some 15 minutes for the espresso and slice of cake. 2/5 for service.

If you are arriving or leaving the station and does not have much time, it's ok, decent coffee. But perhaps try the café upstairs at the other side of the station with nicer ambience and better views. Or even better, if you have a little bit more time, walk over to...

I was waiting V60 coffee for exactly 47min. When I ordered it, she said it might takes more than normal coffee. I answered no problem coz I'm barista in London too.

I was waiting 15min.. and 30 I felt something going wrong coz it is impossible to take more than 30min.

I asked to this lady who took my ordered, she answered, The lady : "Yes, It takes time " Me : Yes I know but I'm awaiting 30min now. The lady : Let me check Me : Thanks

She've never come back to me. After 45min I was waiting, I could't bear my anger on this situation and her behavior. I entered this cafe again, found out they were just making my coffee.

Definitely this order was not going throw. Okay I understood sometime whenever you are busy or hectic or anything eles. It could be happened.

She was very rude and not suitable on hospitality job like this.

I was waiting 47min for V60 coffee.

It was horrible experience...