IJscafé Danice Leiden — Restaurant in Leiden

We had foreigner friends visiting Leiden so we decided to bring them to one of our favorite ice cream salon in the city: Ijscafe Danice. Unfortunately, it ended up being a terribly bad experience. When we ordered the ice cream, it melted as soon as we held it. It even dropped on the floor in the shop. The ice cream wasn't completely frozen. We were a large group and it became a big mess outside. Ice cream on the ground, table, clothes, hands etc. Some of our friends had to order new ice cream, because it was uncomfortable eating a melting ice cream. The other solution was putting our cones into cups. Because of this we ccouldn't enjoy our view or even talk with one another.

I have ordered ice cream many times before and was quite satisfied with its quality and the friendly staff. This last experience however changed my mind. I also didn't like the approach of the staff workers that day. They could have offered at least the new ordered ice creams for free but instead they ignored us and weren't friendly. It wasn't a cheap order at the end of the day (group of 8 people) and still it was terrible. Next time I would prefer a lower quality ice salon where the ice cream is frozen at least.

Also, they didn't clean our table outside. There were still leftovers from previous customers. It suprised me that the 4-5 staff workers that day couldn't run the shop successfully.

I hope that they will take my review into account. This happened on the 14th of...

Had to wait super long because only one person prepared our food while the other one was doing absolutely nothing. The waffles aren’t worth it the money and the ice cream is very sugary. The choice is good tho, therefore they deserve the two stars. As two of us had finished their meal, the others were still waiting. Quite unfriendly staff. Other places nearby are better !! Even locals...

If you're visiting Leiden then this place is a must for a quick rest! Even if it's cold this ice cream is so delicious it's worth being chilly! But if you want something warm, request a warm chocolate milk, available in white, milk or dark and comes with a mini ice cream, it's so tasty and...