Ijssalon Rotterdam - Belicio Cheatday — Restaurant in Rotterdam

Had a horrible experience today as a disabled customer, was refused a refund, the lemonade and ginger drink was disgusting far too sugary, the ice cream was sloppy and melting even in the cold weather, service was rude and very poor. My daughter and I ordered (where I didn't get a receipt), we sat at a table in the near-empty cafe and were told we have to move as all the four seater tables are for four people even though there was no one there and we'd be about 10 minutes tops with our order. As I have hidden disabilities it is difficult for me to squeeze into a tiny table and causes significant problems. I asked for us to stay at the table because I'm disabled and was very rudely told no. After arguing a bit I was grudgingly told I could sit but by that point I felt so uncomfortable and unsafe I wanted to leave. I then asked to keep my daughter's ice cream as a takeaway and cancel my drink because I wanted to leave. I was refused a refund for a drink that hadn't even been made yet (I would have understood if it had been made but it hadn't) and told that I would have to email the company. Which, Sarah, I have done so. Perhaps you said that with such confidence because presumably your company don't care about disabled people or basic courtesy either. I also saw your comments on someone else's review and yes it is highly unprofessional and impolite to ask people to move but presumably arguing with customers, especially ones who have come forward and shared they have a disability, is a standard part of your business operation. A real pity as I have been bringing my daughter here for years previously with no problem and it used to be lovely. No longer.

ps even though staff claim to speak English, they speak English poorly. Forget it if you want to speak...

After we tried the Cookies at the belicio kiosk I had to visit the main store as well. It's well hidden in a shopping street "underground". At least if you are in town for vacation.

They sell everything you need for a good cheatday. Like Cookies, Donuts, ice cream, bubble waffle.. and, my favorite, cookie dough! I came explicitly to try some of it. I went early in the morning and they offered nutella, red velvet and original Dough. I tried them all and loved them all!

Finally a dough that isn't gooey but sugary, crumbles and is most delicious! I'm sad and happy at once that I don't live close. Otherwise I would become fat and poor ;)

So a big recommendation for the cookies and cookie dough from me. Maybe I will try the shipping to Germany any time...

I don't understand how this is even healthy it's literally just giving diabetes. You are paying so much and the food is just pure sugar, no balance with anything. Also the coffee taste so disgusting and the cookies I bought were a bit raw as well. The place is also really small and was asked to go sit in a table for two because we were sitting in a 4 chair table and that its reserved for costumers for 4 people which makes sense but the place itself is so tight and it wasn't even busy so there was no need to ask us to change seat its so unprofessional to approach a costumer like that. Maybe next time have an etiquette workshop for...